Patient Access Representative - Emergency Department

University Hospitals Pain Management; Beachwood (OH); Hybride; USD 25 000 - 33 000; Temps partiel

Résumé du poste

University Hospitals Pain Management is seeking an Emergency Department Patient Access Representative for weekend shifts. You will be the first point of contact, greeting patients, registering them, and coordinating check-in, insurance verification, and scheduling needs within the EPIC system.

You will join a collaborative team in a fast-paced ED environment, maintain accuracy and confidentiality, and support patient flow while delivering compassionate, professional service during weekends and

Qualifications

• Experience in patient registration and insurance verification.
• Ability to work calmly in a high-volume Emergency Department.
• Strong communication with patients, families and care teams.

Responsabilités

• Welcome and assist patients and families during Emergency Department visits with empathy, professionalism, and urgency.
• Complete patient registration, check-in, and discharge processes accurately and efficiently.
• Verify and update demographic, insurance, and financial information to support timely care and billing accuracy.
• Answer incoming calls and address patient questions, scheduling needs, and general inquiries.
• Support patients with enrollment and navigation of MyChart and other patient communication tools.
• Communicate important patient information clearly with nurses, providers, and other ED team members.
• Collect and process copays, deductibles, coinsurance, and prior balances.
• Assist with insurance verification, prior authorizations, coverage questions, and related documentation.
• Schedule referrals, follow-up appointments, and additional services as needed after ED visits.
• Maintain accurate documentation, including scanning and indexing records within EPIC.
• Manage EPIC work queues, worklists, and in-basket messages to support smooth departmental operations.
• Float to off-site locations or alternate registration areas when required.
• Follow HIPAA/PHI regulations and organizational policies.

Connaissances

Compassionate

Communication

Multitasking

Detail-oriented

Outils

EPIC

Description du poste

Patient Access Representative – Emergency Department

Weekends only (Saturday and Sunday) 3:00pm - 11:30pm, plus one holiday per year

Make a Difference at the Front Line of Emergency Care

As an Emergency Department Patient Access Representative, you are often the first person patients and families encounter during some of their most vulnerable moments. In this fast-paced, highly collaborative role, you will help create a welcoming, supportive experience while ensuring accurate registration, communication, and coordination of care within the Emergency Department.

You’ll work alongside nurses, physicians, and interdisciplinary care teams to help keep patient flow moving efficiently, support timely treatment, and contribute directly to both patient satisfaction and operational success. If you thrive in a dynamic environment, enjoy helping people, and excel at multitasking with compassion and professionalism, we invite you to join our team.

What You’ll Do

• Welcome and assist patients and families during Emergency Department visits with empathy, professionalism, and urgency.
• Complete patient registration, check-in, and discharge processes accurately and efficiently.
• Verify and update demographic, insurance, and financial information to support timely care and billing accuracy.
• Answer incoming calls and address patient questions, scheduling needs, and general inquiries.
• Support patients with enrollment and navigation of MyChart and other patient communication tools.
• Communicate important patient information clearly with nurses, providers, and other members of the Emergency Department team.
• Collect and process copays, deductibles, coinsurance, and prior balances in accordance with organizational guidelines.
• Assist with insurance verification, prior authorizations, coverage questions, and related documentation.
• Schedule referrals, follow-up appointments, and additional services as needed after Emergency Department visits.
• Maintain accurate and timely documentation, including scanning and indexing records within EPIC.
• Manage EPIC work queues, worklists, and in-basket messages to support smooth departmental operations.

What Makes You Successful in This Role

• You stay calm, organized, and compassionate in a high-volume Emergency Department environment.
• You enjoy working as part of a collaborative care team focused on delivering exceptional patient experiences.
• You communicate effectively with patients, families, providers, and coworkers.
• You are detail-oriented and understand the importance of accuracy in patient registration and insurance verification.
• You can prioritize multiple tasks while maintaining professionalism and patient confidentiality.

Additional Responsibilities

• Collaborate across departments and care teams to improve patient flow, efficiency, and service excellence.
• Participate in emergency preparedness activities and departmental training.
• Maintain a clean, organized, and patient-ready work environment.
• Cross-train in additional Patient Access functions and support other areas as needed.
• Float to off-site locations or alternate registration areas when required.
• Follow all organizational policies, safety standards, compliance requirements, and HIPAA/PHI regulations.
• Perform additional duties as assigned to support Emergency Department operations and patient care.

Why Join Us?

• Be part of a mission-driven team making an impact during critical moments of care.
• Work in a fast-paced, team-oriented Emergency Department environment.
• Gain valuable healthcare experience and opportunities for professional growth.
• Help improve the patient experience from the very first interaction.
• Contribute to a culture focused on compassion, collaboration, and excellence.