Patient Access & Benefits Counselor

ECU Health; Kinston (NC); On-site; USD 23,000 - 31,000; Full time

Job summary

ECU Health Physicians is seeking a patient registration specialist to interpret insurance benefits, counsel patients, and maintain medical terminology knowledge within a multi-provider environment. The role emphasizes customer relations and accurate data entry across third party payer regulations.

The position requires a high school diploma or GED, with preferred Associate or Bachelor's degrees, and 2 years of customer service experience in healthcare settings.

Qualifications

• High School or equivalent (GED) or higher is required.
• 2 years Customer Service is required.
• 1 to 2 years of Registration and/or Billing experience within a healthcare setting is preferred.
• Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required.
• Basic computer skills

Responsibilities

• Performs patient registration.
• Provides insurance benefits interpretation and counseling.
• Maintains medical terminology skills and knowledge of third party payer regulations.
• Performs patient and customer relations.
• Completes other duties as assigned.

Skills

Customer Service

Registration/Billing

Communication

Computer Skills

Education

Associate Degree

Bachelor's Degree

Job description

ECU Health Physicians is seeking a patient registration specialist to interpret insurance benefits, counsel patients, and maintain medical terminology knowledge within a multi-provider environment. The role emphasizes customer relations and accurate data entry across third party payer regulations.

The position requires a high school diploma or GED, with preferred Associate or Bachelor's degrees, and 2 years of customer service experience in healthcare settings.