Patient Access Representative (Days/Evening/Nights)

Mercy Co; Perryville (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Hospital Perry in Perryville, MO is seeking a Patient Access Representative to be the first point of contact for patients, delivering compassionate service and accurate information. The role covers scheduling, registration, benefits verification and financial clearance, with a focus on precise data entry and regulatory knowledge.

Hours are 40 per week across Day/Evening/Night shifts with rotating holidays and weekends.

Qualifications

• 1-3 years clerical experience preferred.
• High School diploma required; some college helpful.

Responsibilities

• Facilitate patient entrance into Mercy facilities, including scheduling and registration.
• Verify benefits, pre-certification and financial clearance.
• Ensure accurate patient data is entered into the system with attention to detail.
• Communicate professionally with patients, physicians, staff and insurance companies.

Skills

Effective Communication

Customer Service

Attention to detail

Team collaboration

Education

High School diploma

Tools

10-key calculator

Computer systems familiarity

Job description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy service standards.

The Patient Access Representative will facilitate all components of the patients entrance in to any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details:

• Mercy Hospital Perry (Perryville, MO)
• Patient Access Representative - FloatShifts: Days/Evening/Nights with Rotating Holidays & Weekends

Hours: 40 hours/week

Qualifications:

• Experience: 1-3 years clerical experience preferred. Experience with medical terminology and insurance plans preferred.
• Required Education: High School diploma required, some college helpful.
• Minimum skills, knowledge and ability requirements:
• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.