Patient Access Representative- Contingent

Nationwide Children's Hospital Inc; Columbus (OH); Presencial; USD 21.000 - 26.000; A tiempo parcial

Descripción de la vacante

Nationwide Children's Hospital Inc. seeks a Patient Access Representative for the Main Campus in Columbus, OH. This contingent, non-benefits role requires night shifts (9:00pm–7:30am) with two weeks of training from 8:00am–4:30pm.

The position involves greeting patients, registering them, collecting demographic and insurance information, and guiding self-pay and insurance processes. Strong computer, organizational, and customer-service skills are essential.

Formación

• High School Diploma or equivalent is required.
• Associate's Degree preferred.
• One year of health care experience preferred.
• CPR certification is noted for this position.

Responsabilidades

• Greets and registers patients and families.
• Answers telephone calls, schedules appointments.
• Pulls and files medical charts as indicated.
• Collects accurate demographic, insurance, and physician information.
• Identifies self-pay patients and refers to financial assistance when applicable.
• Maintains open communication with departments and clinical staff.

Conocimientos

Customer service

Administrative skills

Computer skills

Phone etiquette

Educación

High School Diploma or equivalent

Associate's Degree preferred

Descripción del empleo

Patient Access Representative- Contingent# Careers## Patient Access Representative- ContingentApply: Main Campus, Columbus, OH: Part time: Posted Today: R-28576**Overview:**Contingent role, non-benefits eligibleWork days vary and hours are between 9:00pm to 7:30am First two weeks training is Monday-Friday 8am-4:30 pm**Job Description Summary:**The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated.**Job Description:****Essential Functions:*** Provides excellent customer service to patients and families by applying best practices and standard operating procedures.* Interviews and registers patients in registration areas that report up through Patient Access.* Obtains accurate demographic, insurance, and physician information on registrations.* Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.* Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.* Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.* Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.* Assists in the shadowing/precepting of new employees. **Education Requirement:*** High School Diploma or equivalent, required.* Associate's Degree, preferred. **Licensure Requirement:**(not specified) **Certifications:**CPR certification (based on position and as determined by manager). **Skills:*** Demonstrated computer skills required with the ability to navigate most current technology systems.* Strong administrative skills.* Excellent customer service and organizational skills. **Experience:**One year of health care experience, preferred. **Physical Requirements:**OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) \\*additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneelFREQUENTLY: Bend/twist, Patient EquipmentCONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking **Additional Physical Requirements performed but not listed above:**Ability to multi-task within a stressful environment. \"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet\"