Patient Access Representative-Central Scheduling (Monday-Friday 9a-5:30p)

Nationwide Children's Hospital Inc; Columbus (OH); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Nationwide Children's Hospital Inc. is seeking a Patient Access Representative-Central Scheduling to schedule patients for outpatient services, radiology and other ancillary procedures, and to perform registration and insurance precertification as required.

You will collect and verify insurance and demographic information in Epic, maintain accurate records, and collaborate with clinics, physicians, and the managed care team to ensure smooth scheduling and timely eligibility checks.

Qualifications

• High school diploma required; associate degree preferred.
• 1 year of pre-registration, registration, or customer service experience.
• Familiar with medical terminology and Epic data entry.
• Strong communication and problem-solving abilities with minimal supervision.

Responsabilités

• Schedules patients for designated outpatient services, radiology, and other ancillary services via inbound/outbound calls.
• Collects and updates patient information in Epic to ensure accurate demographics and insurance data.
• Maintains professional communication with clinics, physicians, patients, and care teams.
• Supports positive outcomes by adopting new scheduling processes and upholding customer service standards.

Connaissances

Customer service

Communication

Problem solving

Medical terminology

Revenue cycle knowledge

Teamwork

Adaptability

Data entry

Formation

High school diploma

Associate degree preferred

Outils

Epic

Description du poste

Patient Access Representative-Central Scheduling (Monday-Friday 9a-5:30p)# Careers## Patient Access Representative-Central Scheduling (Monday-Friday 9a-5:30p)Apply: 3700 Corporate Drive, Columbus, OH: Full time: Posted Today: End Date: October 30, 2026 (1 day left to apply): R-28632**Overview:****Job Description Summary:**Responsible for the scheduling and registration of inpatients and outpatients and/or the actual insurance authorization or precertification for provided services.Obtains accurate insurance and demographic information to ensure that optimum payment is made to the hospital and physicians. Processes assigned workload in a timely and accurate manner. Provides the services mentioned above to its customers, including but not limited to clinics and physicians, patients and families, managed care department Health Information Management department and Patient Accounts.**Job Description:****Essential Functions:*** Schedules patients for designated outpatient service, radiology and other ancillary services by answering inbound telephone calls and making outbound calls as needed.* Maintains an acceptable error rate as defined in department goals.* Must consistently meet the standard for an acceptable customer service quality score as defined in the department goals. This includes being collaborative, inclusive and respectful of our internal and external customers.* Collects and updates patient information in Epic to ensure accuracy of demographic, insurance, reason for visit and physician information.* Establishes and maintains open and professional demeanor and communication with departments and physicians whose services are scheduled by this department.* Be open to new scheduling processes that support positive outcomes. **Education Requirement:**High school graduate. Associate degree preferred. **Licensure Requirement:**(not specified) **Certifications:**(not specified) **Skills:**Excellent customer service and communication skills. Ability to work and problem solve with minimal supervision. Ability to understand and retain complex and quickly changing information. Knowledge of the impact of the revenue cycle on hospital operations. Familiar with medical terminology. Able to function as a team member responsible for staffing operational hours. Ability to adapt to change positively in workflow and process. Keyboarding/typing/data entry skills. **Experience:**One-year pre-registration, registration, customer service experience. **Physical Requirements:**OCCASIONALLY: Blood and/or Bodily Fluids, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneelFREQUENTLY: Bend/twist, Driving motor vehicles (work required) \\*additional testing may be required, Patient EquipmentCONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking **Additional Physical Requirements performed but not listed above:**(not specified) \"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet\"