Patient Access Representative - Clinical Non Union Float Pool

PeaceHealth; Vancouver (WA); On-site; USD 32,000 - 43,000; Full time

Job summary

PeaceHealth is seeking a Patient Access Representative – Clinical Non Union Float Pool for a full-time, day position in the Vancouver area. The role coordinates scheduling, insurance verification and pre-certification, and serves as a clinical liaison with physician practices.

Key duties include pre-registering patients, collecting payments, verifying coverage, obtaining prior authorizations, responding to inquiries, and managing daily appointment schedules.

Qualifications

• High School Diploma or equivalent required or preferred.
• Minimum of 1 year of medical office or related customer service experience.
• Experience with Microsoft Office applications (Word, Excel, Outlook) preferred.

Responsibilities

• Pre-registers/registers patients with accurate demographic and financial data; may register via mobile cart.
• Collects patient balances, co-payments, co-insurance, or other payment types.
• Verifies insurance coverage and ensures all requirements are met; obtains prior authorization/referrals as needed.
• Responds to patient inquiries and assists with departmental requests.
• Manages daily appointment schedules, including reminders and referrals.
• May transport patients using escort or wheeled transport equipment.
• Performs other duties as assigned.

Skills

Medical Terminology & CPT/ICD-10

Insurance process & regulations

Conflict management

Time management

Customer service

Interpersonal skills

Education

High School Diploma or equivalent

Tools

MS Word

MS Excel

MS Outlook

Job description

Job Description

PeaceHealth is seeking a Patient Access Representative – Clinical Non Union Float Pool for a Full Time, 1.00 FTE, Day position.
The salary range for this job opening at PeaceHealth is $23.16 – $31.26.

Job Summary

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.


• Collects patient balances, co-payment, co-insurance, or other payment types.


• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.


• Responds to customer’s inquiries.


• Assists with departmental coverage as needed.


• Manages daily appointment schedules which may include reminder calls and calling all referrals.


• May transport patients utilizing escort or wheeled transport equipment.


• Performs other duties as assigned.

What You Bring

• High School Diploma Preferred: or equivalent


• Minimum of 1 year Required: Medical office or related customer service experience and


• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)


• Knowledge of insurance process and regulations. (Preferred)


• Must be able to manage conflict effectively and professionally. (Required)


• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)


• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

Care Delivery Area and Outpatient Clinics:

• Strong background in customer service may be considered in lieu of medical office or related experience.

Working Conditions

• Consistently operates computer and other office equipment.


• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.


• Sedentary work.


• Predominantly operates in an office environment.


• Ability to communicate and exchange accurate information.


• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer‑paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.