Patient Access Representative - Cardiology

UNC Health; Woodridge (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

UNC Health Nash is seeking a Patient Access Representative to support Nash Hospitals. The role includes scheduling, pre-registration, registration, insurance verification, pre-certification, and financial clearance under supervision.

Responsibilities include verifying ADT information, completing regulatory forms, providing accurate estimates, achieving upfront collection targets, and participating in QA to minimize errors using system work queues. Onsite, day shift, full-time.

Qualifications

• High school diploma or GED required.
• Associates or Bachelor's degree preferred.
• Experience with Epic systems and medical terminology is preferred.

Responsibilities

• Verify and update ADT information for insurance, patient, and guarantor demographics.
• Complete and document regulatory, financial forms; ensure proper scanning/saving.
• Use price estimation tool to provide accurate patient estimates.
• Meet upfront collection targets including deposits and copays.
• Participate in QA and minimize registration errors using system queues.

Skills

Customer service

Microsoft Office

Medical terminology

EPIC Cadence

EPIC Prelude

Insurance verification

Education

High school diploma

Associate or Bachelor's degree

Tools

EPIC Cadence

EPIC Prelude

Microsoft Office

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

UNC Health Nash, an affiliated member of the UNC Health system, invites passionate healthcare professionals to join our esteemed team. Governed locally, we proudly serve a diverse patient base, spanning Nash, Edgecombe, Halifax, Wilson Counties, and beyond. With a steadfast commitment to elevating community health through exceptional care, we prioritize excellence, compassion, and innovation, ensuring every individual receives the highest standard of support. Joining our team means becoming an integral part of our dedication to wellness, where we constantly strive to redefine excellence in healthcare through state-of-the-art facilities and pioneering programs. Join us in this transformative journey, where your contributions will make a lasting impact on our community's health and wellbeing.

Job Summary:

The Patient Access Representative is responsible for the Patient Access functions including, but not limited to, facility-based scheduling, pre-registration, registration, insurance verification, pre-certification, and financial clearance under the direction of the Supervisor and Revenue Cycle Director.

Responsibilities:

• 1. Ensures and verifies key ADT information (insurance verification, patient, and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• 2. Completes and documents all governmental, regulatory, financial, and contractual forms in accordance with procedure, and ensures documents are scanned/saved to correct location and are legible.
• 3. Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients.
• 4. Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
• 5. Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Also utilizes system work queues as a daily part of the registration process to minimize errors.

Other Information:

Education Requirements:

• High school graduate or GED.
• Associates or Bachelor's degree in arts/business is preferred.

Licensure/Certification Requirements:

• Must complete EPIC Cadence and Prelude training & must pass exam upon completion of training.

Professional Experience Requirements:

• Proficiency in computer skills, including Microsoft Office.
• Customer-service oriented and proficient in written & oral communications.
• Familiarity with medical terminology.

Job Details

Legal Employer: Nash Hospitals

Entity: Nash UNC Health Care

Organization Unit: NGH Nash Unc Cardiology

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: NASH HC

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.