Patient Access Representative - Broadway Switchboard - 20.5 hrs/wk

sanford; Fargo (ND); On-site; USD 46,563,000 - 65,904,000; Part time

Benefits offered by this job

Holiday pay eligible

Weekend/Evening shifts

Job summary

Sanford Health in Fargo, ND, seeks a Patient Access Representative to be the first point of contact for patients, delivering welcoming and safe experiences in person or by phone. You will handle registration, scheduling, and financial arrangements across our medical centers.

Responsibilities include greeting patients, collecting payments, coordinating referrals, and supporting telemedicine. The role includes evening shifts, weekend work every other Friday, plus holiday rotation.

Qualifications

• High school diploma or equivalent preferred.
• Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• BLS may be required for certain locations.

Responsibilities

• Greet patients and verify demographics.
• Create, scan & route documents or forms; capture signatures.
• Establish financial responsibility and assist with arrangements.
• Collect co-payments, pre-payments, and payments on accounts.
• Coordinate scheduling with nursing team and providers.
• Coordinate referrals and pre-authorization; arrange interpreter services.
• Check patients in/out; operate multi-line phone; manage recalls and waitlists.
• Support Telemed appointments and other clinic duties.

Skills

Customer service

Phone etiquette

Multiline phone

Education

High school diploma or equivalent

Post-secondary education helpful

Tools

Medical terminology

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift

Varies (United States of America)

Scheduled Weekly Hours

20.5

Compensation

Salary Range: $16.25 - $23.00

Union Position

No

Department Details

Our switchboard operators are responsible for routing callers to the correct department or patient within one of our medical centers. They also facilitate launching emergency codes for all 3 medical campuses. Hours will be M/W 4p-9p, every other F 4p-9p and every other weekend 3p-1130p. Weekend coincides with Friday worked. Shift will also include 3 holidays rotating annually. (Holiday pay eligible)

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

Job Description

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired. May require BLS for certain locations and/or settings. Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].