Patient Access Representative - Emergency Department - PRN

sanford; Sioux Falls (SD); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford is seeking a Patient Access Representative for our overnight Emergency Department/MB3 team. You will be the first point of contact, delivering exceptional service to patients by phone or in-clinic, ensuring a welcoming and safe environment.

Typical shifts include 3:30 pm–1:00 am, 6:00 pm–6:30 am, or other overnight windows. Prior experience in a medical setting is valued, along with strong customer service skills.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Customer service skills essential; basic medical terminology helpful; BLS may be required.

Responsibilities

• Greet patients, verify demographics, create and route documents, and collect signatures.
• Schedule appointments, coordinate referrals and pre-authorizations, arrange interpreter services, and manage check-in/out and phone operations.
• Prepare and organize charts, coordinate patient documents, assist with financial arrangements, and support telemedicine and recall efforts.

Skills

Customer service

Medical terminology

Phone etiquette

Education

High school diploma or equivalent

Job description

Work Shift

Night (United States of America)

Scheduled Weekly Hours

0

Compensation

Salary Range: $16.25 - $23.00

Union Position

No

Department Details

Come work for our overnight Emergency Department/MB3 team. Overnight shifts are 3:30 pm-1am, 6 pm - 6:30 am, 6:30 pm - 5 am, or 7:30 pm - 6 am.

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Job Description

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

• High school diploma or equivalent preferred. Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].