Patient Access Representative - Behavioral Health

Mammoth Hospital; Mammoth Lakes (CA); On-site; USD 30,458 - 43,380; Full time

Job summary

A community health facility in Mammoth Lakes is seeking a Patient Access Representative for Behavioral Health. This role involves professional management of the admission process and efficient patient interaction. Key tasks include greeting patients, scheduling appointments, and verifying information. Candidates must be detail-oriented with strong communication and customer service skills. Bilingual in Spanish is preferred. This is a full-time entry-level position, offering a starting wage of $22.11/hr to $26.80/hr based on qualifications.

Qualifications

• Bilingual in Spanish is strongly preferred.
• One year experience as a Receptionist preferred.
• Good telephone etiquette.

Responsibilities

• Greets all patients in a courteous and timely manner.
• Answers multi-line telephone and transfers calls.
• Schedules patient appointments using a computerized scheduling system.

Skills

Excellent communicator

Detail oriented

Good interpersonal skills

Strong customer service skills

Education

High school diploma or equivalent

Associates degree preferred

Tools

Computer skills

Multi-line phones

Job description

Patient Access Representative - Behavioral Health

Join to apply for the Patient Access Representative - Behavioral Health role at Mammoth Hospital

This range is provided by Mammoth Hospital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.11/hr - $31.49/hr

The BH Patient Access Representative is responsible for professional and efficient operation of the admission process and can work independently in one or more patient access areas. Performs a variety of patient access functions related to patient check-in and check-out including appointment scheduling, insurance verification. Demonstrates a basic understanding of the revenue cycle.

This position works closely with patients and must provide excellent customer service. Working as a member of the behavioral health team to extend the services of the behavioral health provider and assist in managing patient flow related to Behavioral Health.

What You’ll Do

• Greets all patients in a courteous and timely manner.
• Answers multi-line telephone; takes clear, detailed, and legible messages and transfers calls to the appropriate department when necessary. May operate the switchboard for answering and transferring telephone calls, routine inquiries.
• Schedules patient appointments using a computerized scheduling system.
• Verifies that patient demographic and insurance information is current and correct and that required forms are completed and signed.
• Monitoring and scheduling of patients for BH referrals.
• Enters and/or updates patient information in computerized hospital information systems.
• Assembles patient charts for use; ensuring that the proper forms are on the chart according to particular visit type.
• Accurately creates tasks in EHR according to clinic protocols and works both Tasks lists and Work lists.

Who You Are

• Excellent communicator
• Detail oriented
• Good interpersonal skills
• Strong customer service skills

What You’ll Need

• High school diploma or equivalent required. Associates degree preferred.
• Bilingual in Spanish is strongly preferred.
• One year experience as a Receptionist preferred.
• Good telephone etiquette.
• Computer skills required.
• Previous use of multi-line phones, fax, and copy machine preferred.

Job Information

• Full-time, day shifts.
• Starting wage $22.11 to $26.80 based on qualifications over requirements.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. An equal opportunity employer.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Health Care Provider
• Hospitals and Health Care