Patient Access Representative- Anderson

Community Health Network; Anderson (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Community Health Network in Anderson, Indiana, is looking for a Patient Access Representative. In this role, you'll be the first point of contact for visitors and will ensure exceptional customer service through appointment scheduling, registration, and data entry.

The ideal candidate has a High School Diploma or GED, proficiency in Microsoft Office, and previous experience in customer service or a healthcare setting. Join us in delivering exceptional experiences!

Qualifications

• Two years of experience in customer service or healthcare office setting preferred.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for visitors.
• Responsible for checking in and out and appointment scheduling.
• Perform data entry and insurance verification.

Skills

Customer service experience

Verbal communication skills

Written communication skills

Multi-tasking

Attention to detail

Organization skills

Critical thinking

Proficient in data entry

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

The Patient Access Representative will serve as the first point of contact when visitors enter our facilities and is responsible for all aspects of customer service. This position will be responsible for checking in and out, appointment scheduling, registration, verifying demographics, insurance verification, telephone coverage, data entry, authorizations, pre‑registration, new patient referrals, point of service collections, and other duties as assigned. The Patient Access Representative is an ambassador to fulfilling our network vision to simply deliver an exceptional experience – with every life we touch.

Exceptional Skills and Qualifications

• Two years of experience in customer service or healthcare office setting preferred.
• High School Diploma or GED required.
• Ability to work well under pressure in a fast‑paced environment.
• Excellent verbal and written communication skills.
• Ability to multi‑task, have attention to detail, strong organization skills, and a team player.
• Excellent critical thinking skills.
• Proficient in data entry with multiple software applications.
• Knowledge of Microsoft Office suite of products.