Patient Access Representative

University Hospitals; Parma (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

University Hospitals is seeking a Patient Access Representative to be the friendly first contact for patients. You will help with check-in/check-out, scheduling, MyChart enrollment, and accurate data entry to support the revenue cycle.

This role supports providers and care teams, ensures smooth patient flow, handles insurance questions, copays, and EPIC worklists while maintaining PHI privacy and a welcoming environment across multiple sites.

Responsibilities

• Welcome patients by checking them in and out for visits in a professional and friendly way
• Answer patient calls, respond to questions, and help schedule appointments
• Support patients in enrolling in and using MyChart
• Enter, update, and verify patient demographic, insurance, and financial information to ensure accurate records
• Communicate important information to providers and care team members to support smooth patient care
• Contact insurance companies as needed to help resolve coverage, pre-authorization, or billing questions
• Collect and process patient payments, including copays, coinsurance, deductibles, and outstanding balances
• Assist patients with completing forms and required documentation
• Work within EPIC workqueues, worklists, and inbasket messages to support daily workflow
• Schedule referrals and follow-up appointments
• Scan and upload documents accurately and in a timely manner into EPIC
• Work closely with colleagues and providers to support a positive patient experience
• Participate in emergency preparedness activities as needed
• Maintain a clean, organized, and welcoming work environment
• Receive cross-training to support other duties when needed
• Work at off-site locations if scheduled
• Follow all organizational policies, procedures, and standards
• Protect patient privacy and maintain confidentiality of Protected Health Information (PHI) in accordance with training and compliance requirements

Job description

As a Patient Access Representative, you are often the first person patients and families interact with-and your work sets the tone for their entire visit.

In this role, you'll play a key part in creating a smooth, welcoming, and efficient experience for every patient. You'll help ensure that registration, insurance, scheduling, and billing information is accurate so patients can focus on their care, not paperwork. Your work also supports providers and care teams by keeping patient flow organized and reducing delays.

You'll have a direct impact on both the patient experience and the accuracy of the revenue cycle that supports high-quality care.

What You'll Do

In this role, you will:

• Welcome patients by checking them in and out for visits in a professional and friendly way
• Answer patient calls, respond to questions, and help schedule appointments
• Support patients in enrolling in and using MyChart
• Enter, update, and verify patient demographic, insurance, and financial information to ensure accurate records
• Communicate important information to providers and care team members to support smooth patient care
• Contact insurance companies as needed to help resolve coverage, pre-authorization, or billing questions
• Collect and process patient payments, including copays, coinsurance, deductibles, and outstanding balances
• Assist patients with completing forms and required documentation
• Work within EPIC workqueues, worklists, and inbasket messages to support daily workflow
• Schedule referrals and follow-up appointments
• Scan and upload documents accurately and in a timely manner into EPIC

How You'll Make an Impact

You'll help ensure patients feel supported, informed, and cared for from the moment they arrive. Your attention to detail and communication skills will help:

• Keep patient visits running smoothly and on time
• Reduce delays and errors in registration and billing information
• Improve coordination across care teams
• Strengthen the overall patient experience

Team & Additional Responsibilities

You'll be part of a collaborative care team working across departments and locations to improve patient experience and operational efficiency.

In this role, you will also:

• Work closely with colleagues and providers to support a positive patient experience
• Participate in emergency preparedness activities as needed
• Maintain a clean, organized, and welcoming work environment
• Receive cross-training to support other duties when needed
• Work at off-site locations if scheduled
• Follow all organizational policies, procedures, and standards
• Protect patient privacy and maintain confidentiality of Protected Health Information (PHI) in accordance with training and compliance requirements

A Final Note

This role is essential to both the patient experience and the operational success of the care team. If you enjoy helping people, staying organized, and making healthcare run more smoothly behind the scenes, this position offers meaningful daily impact.

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