Patient Access Representative - AGP

Cleveland Clinic; Stow (OH); On-site; USD 22,000 - 33,000; Full time

Job summary

Cleveland Clinic Akron General’s Stow Health and Wellness Center is seeking a Patient Access Representative to join the team in the ED. You will handle registration, verify insurance, collect co-pays and schedule services, contributing to a seamless patient experience.

The role requires patient-friendly communication, accuracy in data entry, and the ability to work evenings with weekend rotation. Epic training will be provided on-site at Stow Health and Wellness Center.

Qualifications

• High school diploma or GED required; two years in a customer-facing role preferred.
• Associate’s degree with one year of experience or Bachelor’s degree required/ preferred.
• Knowledge of medical terminology or related coursework is beneficial.

Responsibilities

• Perform registration and collect demographics, insurance, medical and financial information.
• Crosstrain to staff all areas of patient access (front desk, admitting, ED, cash register).
• Serve as a Super User and assist in training new caregivers.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or GED

Associate’s degree

Bachelor’s degree

Tools

Epic

Microsoft Office

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Access Representative - AGP

Location

Stow

Facility

Stow Health and Wellness

Department

Patient Registration-Cleveland Clinic Akron General

Job Code

U99943

Shift

Evenings

Schedule

3:00pm-11:00pm/7:00pm-3:00am

Job Summary

Job Details

Join Cleveland Clinic Akron General’s Stow Health and Wellness Center and become part of a top healthcare system in Akron. This patient-friendly facility offers a variety of primary care, emergency care and specialty services along with Lifestyles, a medically based fitness program and facility.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative in the Emergency Department, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. In this role, you will assist patients with everything from registration, insurance eligibility and collecting co-payments to self-screening and scheduling services. This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic.

A caregiver in this position works evenings from 3:00 p.m. – 11:30 p.m. with every other weekend and holiday rotation requirements.

*Please note that if you are selected, you will need to attend a 2-week EPIC training starting on your first day. The training is Monday – Friday from 8:00 a.m. – 4:30 p.m. on-site atStow Health and Wellness Center. You will need to attendall daysof this training. Once the training is complete, you will then startworkon your assigned schedule/shift.Tobe considered for this role, you will need to acknowledge that you are able to attend the full duration of thetraining.*

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in a customer facing role OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
• Basic PC software application knowledge and ability to use multiple data systems
• Ability to work confidently and efficiently in an emergency department setting

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.