Patient Access Representative - 8570 PRN-2

UMC Health System; United States; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Resilience program

Emotional health support

Physical wellness programs

Spiritual support

Financial planning resources

Career development

Community programs

On-Site Professional Counselors (EAP)

Discounted Pharmacy Cost

Cash Retention Bonus

Retirement Benefits w/Employer Match

PTO & Extended Illness

Medical, Dental, & Vision Insurance

Job summary

UMC Health System is seeking a Patient Access Representative to complete the registration process for admissions and ensure inpatient and outpatient procedures are eligible and documented accurately.

Responsibilities include collecting information to register patients, scheduling exams, verifying benefits and eligibility, and handling payments with flexible arrangements. Strong English communication and organizational skills are essential, with basic medical terminology a plus.

Qualifications

• Excellent customer service skills; Must speak, read, and write English fluently.
• Ability to multi- task, handle problems, interruptions, and other stressful situations in a professional manner.
• Demonstrate planning, organizational and ability to follow-through until a process is complete.
• Basic medical terminology is a plus.

Responsibilities

• Collects all pertinent information to register patients for exams or test
• Schedule exams/ Coordinate multiple modalities schedules
• Verify insurance eligibility and benefits
• Collect payments, establish payment arrangements, discuss payment options
• All other assigned duties related to Environmental Services

Skills

Excellent customer service

Fluent English

Multi-tasking

Planning and organization

Medical terminology (basic)

Education

High School Diploma or GED

1+ year in patient access / admin role

Job description

Job Summary

Patient Access Representative is responsible completing the registration process for admissions and ensuring inpatient and outpatient procedures are eligible and documented accurately

Job Specific Responsibilities

Daily assignments may include but are not limited to:

• Collects all pertinent information to register patients for exams or test
• Schedule exams/ Coordinate multiple modalities schedules
• Verify insurance eligibility and benefits
• Collect payments, establish payment arrangements, discuss payment options
• All other assigned duties related to Environmental Services

Education and Experience

High School Diploma or GED

+1 year as a patient access representative, customer service rep, or similar administrative role

Required Licensures/Certifications/Registrations

N/A

Skills and Abilities

• Excellent customer service skills; Must speak, read, and write English fluently
• Ability to multi- task, handle problems, interruptions, and other stressful situations in a professional manner.
• Demonstrate planning, organizational and ability to follow-through until a process is complete.
• Basic medical terminology is a plus

Interaction with Other Departments and Other Relationships

Interacts with all visitors to the department which may be patients, family members or staff from other departments within UMC or TTUHSC.

Physical Capabilities

Should be able to lift up to 25 lbs. Work requires frequent sitting and walking. Stressful atmosphere at times with many emotional demands. Must possess near visual acuity to read documents and computer records.

Environmental/Working Conditions

This position is subject to indoor and outdoor environmental changes that may include varying temperatures.

Equal Employment Opportunity

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Request for accommodations in the hire process should be directed to UMC Human Resources.*

Benefits

• Resilience program
• Emotional
• Physical
• Spiritual
• Financial
• Career
• Community
• On-Site Professional Counselors (EAP)
• Discounted Pharmacy Cost
• Cash Retention Bonus (only one in our region)
• Retirement Benefits w/Employer Match
• PTO & Extended Illness
• Medical, Dental, & Vision Insurance
• And more at: https://apps.umchealthsystem.com/documents/wellness.pdf

UMC Vision, Mission and Standards

Vision

To Serve Our Patients in the Best Teaching Hospital in the Country

Mission Statement

Service is our passion. We serve by providing safe, high quality care to all, achieving excellent financial performance, and training tomorrow’s healthcare professionals.

Standards of Excellence

Attitude, Communication, Responsiveness, Compassion, Teamwork, Ownership, Safety and Respect

About UMC

Magnet Designated 501 licensed beds 62 Site locations Regions only Level I Trauma Center Regions only BICU DNV accredited Primary teaching hospital for the Texas Tech University Health Sciences Center (TTUHSC) Ranked as one of the Best Places to Work in Texas by Texas Monthly

UMC Physicians Culture, Vision, Mission, and Standards

Culture

Service is Our Passion

Vision

The best place to work and the best place to receive healthcare.

Mission Statement

To improve the quality of life for our community by providing the best patient experience for every patient.

Standards

Teamwork, Respect, Accountability, Compassion, Kindness

About UMCP

35 Practice Locations - private practices and urgent care centers Over 125 physicians and advanced practice providers Ranked as One of the Best Places to Work in Texas by Texas Monthly Employee Engagement Score of 96% measured by Press Ganey Associates