Patient Access Representative 2

Heartland Health Services - Central Illinois; Peoria (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Access Representative 2 to join their team in Peoria, Illinois. This full-time role involves managing patient information, ensuring excellent customer service, and supporting the clinic's operational needs. The ideal candidate will have strong interpersonal skills, a high school diploma, and the ability to work effectively in a dynamic healthcare environment.

Benefits

10 Paid Holidays off per Year

PTO - 4 Weeks Accrued per Year

401K Match up to 4%

Health Benefits Start Day 1

Qualifications

• High school diploma or equivalent required.
• Strong interpersonal skills for greeting patients and visitors.
• Basic knowledge of Microsoft Word and Excel preferred.

Responsibilities

• Obtains patient information for billing and reimbursement.
• Schedules patient appointments and manages demographic data.
• Ensures quality customer service and compliance with regulations.

Skills

Interpersonal skills

Telephone manners

Organizational skills

Bilingual in Spanish

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Join to apply for the Patient Access Representative 2 role at Heartland Health Services - Central Illinois

Get AI-powered advice on this job and more exclusive features.

Job Type

Full-time

Salary

$15 - $18 per hour

Description

Full-time (40 hours per week)
10 Paid Holidays off per Year
PTO - 4 Weeks Accrued per Year
401K Match up to 4%
Health Benefits Start Day 1 (Medical/Dental/Vision/Etc.)

Position Summary

The Patient Access Representative 2 performs multiple medical office tasks including, but not limited to, obtaining appropriate patient information for billing and reimbursement of services, using system-wide computer technology for scheduling and registration, and performing all necessary actions to assure quality customer service, in accordance with the Heartland Health Services’ (HHS) mission, strategic goals, federal and state laws and regulations, performance and outcome objectives, and accreditation standards.

Essential Functions

• Floats to all Heartland locations as requested; responsible for updating and maintaining related Heartland expense report.
• Promptly greets patients and visitors upon arrival; is always consciously aware of all people entering Heartland.
• Answers telephone in a prompt, polite, courteous manner and directs calls to the appropriate persons/departments per in-basket message and/or transfer of phone call.
• Initiates or updates demographic and billing information to ensure accuracy and completeness of data; enters such data into the practice management system.
• Interviews patients to obtain verification of identification, insurance and billing information, medical records, and related reporting measures.
• Verifies and scans insurance cards and all required documentation into practice management system.
• Obtains information from the State of Illinois MEDI system and adds/updates patient’s information in the practice management system.
• Notifies clinical staff when patients are registered through the practice management system.
• Collects various forms of payments from patients as appropriate. Ensures payment coincides with the practice management system and credit card terminal.
• Reconciles daily collections with computer report of payments posted at the end of every day.
• Reconciles the cash box at the end of every day.
• Schedules patient appointments accurately per department guidelines.
• Consistently contacts patients by phone to remind them of their appointments.
• Notifies on-site lab of walk-in patients and fills out required paperwork.
• Distributes written prescription and maintains a signature log of patient/representative picking up prescription.
• Distributes mail to various clinic departments and employees’ in-house mailboxes.
• Works on bump list and no-show calls daily.
• Assists with pre-registration and contacts any new patients or patients with insurance changes/updates.
• Maintains thorough knowledge of the Practice Management System.
• Helps coordinate workflows to provide excellent customer service.
• Maintains and follows department policies, procedures, and reference materials.
• Responds to supervisor’s requests in a timely, respectful, and effective manner.
• Supports clinic compliance with all applicable federal, state, local, and HHS rules, regulations, protocols, and procedures governing the clinical provision of medical services, workplace safety, public health, and confidentiality.
• Supports and is involved in HHS’s continuous quality improvement efforts.
• Works with clinical teams and support staff to develop and implement policies that maximize patient-centered communication and services.
• Maintains and assures confidentiality of patient information.
• Reports building/equipment problems through the appropriate channels.
• Performs any clerical or related tasks as assigned by supervisor.
• Attends all relevant meetings.

Requirements

• High school diploma or equivalent.
• Courteous, efficient telephone manners; prompt routing of calls.
• Ability to read, write, review, file, and maintain patient records; operate standard office equipment.
• Ability to work varying schedules and have reliable transportation.
• Ability to communicate with supervisor via cell phone regarding staffing changes.
• Strong interpersonal skills for greeting patients, visitors, and staff.
• Analytical ability to organize work for multiple functions.
• Basic Microsoft Word and Excel knowledge preferred.
• Bilingual in Spanish preferred.

Additional Information

Salary: $15-18 per hour