Patient Access Representative II - Abrazo Scottsdale

Conifer Health Solutions; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare company is seeking a Patient Access Representative II for their Abrazo Scottsdale facility. This role involves supporting patient registration, scheduling, and financial clearance activities. The ideal candidate will possess strong customer service skills and a High School Diploma, with some experience in healthcare preferred. Join a dynamic team dedicated to providing exceptional patient care in a fast-paced hospital environment.

Qualifications

• 0-1 year in a Customer Service role.
• 0-1 year administrative experience in healthcare preferred.
• Knowledge of hospital environment preferred.

Responsibilities

• Greet customers and complete full patient registration.
• Verify medical necessity and insurance benefits.
• Educate patients about financial liabilities.

Skills

Customer service skills

Effective oral communication

Effective written communication

Negotiation techniques

Education

High School Diploma or GED

Some college coursework

Tools

PC/CRT/printer

Job description

Patient Access Representative II - Abrazo Scottsdale

Join to apply for the Patient Access Representative II - Abrazo Scottsdale role at Conifer Health Solutions

Job Summary

Responsible for supporting departmental efficiencies, including scheduling, registration, patient pre-admission, admission, reception, and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives employ proper, compliant patient liability collection techniques before, during, and after the date of service.

Essential Duties and Responsibilities

• Greet customers following Conifer Standards of Care, provide world-class customer service, complete full patient registration at the date of service, adhere to financial and cash control policies, thoroughly explain and secure hospital and patient legal forms (e.g., Advance Directives, Consent for Treatment). Scan Protected Health Information, create and file patient information packets for upcoming hospital services. Assist with scheduling diagnostic procedures, entering data into scheduling systems, providing appointment instructions, and other tasks as needed.
• Educate patients about financial liabilities, employ proper collection techniques, perform hospital cash reconciliation, and ensure secured payment entry following policies.
• Verify medical necessity according to CMS guidelines, verify insurance benefits and coverage, complete registration and financial clearance activities, obtain insurance authorizations, and secure inpatient visit notifications to payors. May assist with scheduling and coordinating post-discharge care.

Knowledge, Skills, Abilities

• Minimum typing speed of 35 WPM
• Working knowledge of PC/CRT/printer
• Knowledge of hospital environment preferred
• Customer service skills and experience
• Ability to work in a fast-paced environment
• Effective oral and written communication skills
• Understanding of Third Party Payor requirements and Compliance standards (preferred)
• Ability to perform duties in at least two Patient Access service areas, including ED
• Use proper negotiation techniques to professionally collect owed money
• Build and maintain collaborative relationships with internal and external clients
• Interpret physician orders, medical terminology, and insurance cards accurately

Additional Requirements

Must obtain and provide confirmation of required vaccinations, including COVID-19, influenza, and others as mandated by law.

Education / Experience

• High School Diploma or GED required
• 0-1 year in a Customer Service role
• 0-1 year administrative experience in healthcare or related fields preferred
• Some college coursework preferred

Physical Demands

• Ability to sit at a computer for extended periods
• Occasionally lift/carry up to 25 lbs
• Frequent standing, sitting, walking
• Occasional assistance with mobility (e.g., pushing wheelchairs)

Work Environment

• Hospital setting with potential exposure to life-threatening conditions

Other

• Availability to work as needed based on departmental demands
• Resolve Physician's office and patient issues, manage high patient volumes