Patient Access Rep New! ED Registration | PRN | Glendale ...Read More Quick Apply! ED Registrat[...]

Phoenix Children's Hospital, Inc.; Glendale (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading pediatric healthcare provider is seeking a Patient Access Representative to manage patient registrations and ensure accurate documentation at Phoenix Children's Hospital. This role involves direct interaction with patients and requires strong organizational and communication skills. Join a mission-driven team dedicated to delivering exceptional care to children and their families.

Qualifications

• Experience in patient registration or healthcare preferred.
• Strong communication and organizational skills required.
• Ability to maintain positive relationships with patients and staff.

Responsibilities

• Registers patients and collects co-pays at the time of service.
• Maintains accurate patient records and documentation.
• Responds to patient inquiries and provides assistance.

Skills

Communication

Customer Service

Organization

Education

High School Diploma

Job description

Shift: Mon-Fri, Sat, Sun, (Days Vary), Shifts Vary, 7am-11pm

Posting #: 932466

Employee Type: PRN

Position Summary

The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and hospital services at Phoenix Children's Hospital. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co-pay and deductible amounts at the time of service. Some travel from site to site may be necessary based on the department's needs.

Position Duties

• Registers patients presenting for professional and hospital services, including pre-registered patients, and collects co-pay and deductible amounts. Obtains all necessary signatures from the guarantor at registration or upon arrival.
• Accurately documents all information in the appropriate fields and account notes. Maintains accuracy when entering demographic and insurance information in the system.
• Courteously answers the telephone and responds to questions in a timely manner.
• Identifies and refers uninsured and underinsured patients to the Financial Counselor.
• Checks patient account systems to identify any previous unpaid liabilities in AMPFM/Misys.
• Maintains positive relationships with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers, and management to promote teamwork and a positive public image for PCH.
• Organizes, prioritizes, and monitors daily work activities to ensure complete, accurate, and compliant registration in a timely manner.
• Participates in hospital educational programs to maintain current skills and competencies.
• Performs registration in the appropriate HIS system, verifies insurance coverage, and obtains authorization for patients not pre-registered but presenting for services.
• Performs miscellaneous job duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing, and the best healthcare for children and their families.

Vision

Phoenix Children's aims to be the leading pediatric health system in the Southwest, recognized nationally for exceptional care, innovative research, and advanced medical education.

We realize this by:

• Offering comprehensive care across ages, communities, and specialties
• Investing in innovative research, treatments, tools, and technologies
• Advancing education and training to develop future clinical leaders
• Advocating for the health and well-being of children and families

Values

• Placing children and families at the center of all we do
• Delivering exceptional care daily and in every way
• Collaborating with colleagues, partners, and communities to amplify impact
• Setting standards in pediatric healthcare today and innovating for the future
• Ensuring high-quality, accessible, and affordable care

The position is not currently accepting new applicants.

Please search our career site for active positions accepting resumes at https://careers.phoenixchildrens.com