Patient Access Representative 1 (Onsite)

University of Miami; Coral Gables (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

The University of Miami UHealth Department of Clinical Access is recruiting for a full-time Patient Access Representative 1 to work on-site at our Lennar Location. The role handles patient registration, insurance verification, payment collection, and related front-desk duties.

Core duties include verifying insurance, collecting information, scheduling appointments, explaining financial responsibilities, and maintaining accurate records in a fast-paced clinical environment.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of relevant experience.

Responsibilities

• Registers patients for clinical services and verifies insurance.
• Obtains copies of insurance cards, driver’s license, and referrals.
• Explains Consent for Treatment, Financial Liability, and HIPAA; collects signed forms.
• Instructs patients to complete required questionnaires.
• Schedules, edits, and cancels appointments; records no-shows.
• Reconciles vouchers and routes them to the appropriate area.
• Answers calls and transfers inquiries as needed; protects university assets.

Skills

Data entry

Communication

Attention to detail

Confidentiality

Education

HS diploma

Job description

The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Patient Access Representative 1 to work at our Lennar Location.

Core Job Summary:

The Patient Access Representative 1 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments.

Core Responsibilities:

• Performs full registration and ensures that insurance is verified, and all patients' information is correct.
• Obtains copies of insurance cards, driver's license, and any applicable referrals.
• Explains Consent for Treatment, Financial Liability, and HIPAA to patients and obtains signed forms.
• Instructs patients to complete any questionnaires that might be required by physician.
• Schedules follow-up, cancels, and edits appointments, and records no-show patients accurately.
• Reconciles all vouchers and delivers them to designated area.
• Answers telephone calls and responds to questions and inquiries or transfers when appropriate.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications:

• High school diploma or equivalent
• Minimum 1 year of relevant experience

Knowledge, Skills and Attitudes:

• General knowledge of office procedures and operations.
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Skill in completing assignments accurately and with attention to detail.
• Ability to process and handle confidential information with discretion.

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff