Patient Access Representative 1 (On-Site) (H)

University of Miami; Miami (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

The University of Miami is seeking a temporary Patient Access Representative 1 to join the Patient Access department on-site. This role focuses on patient registration and ensuring a favorable customer experience. Applicants should possess strong communication skills and a high school diploma. This position offers a competitive salary and benefits package.

Benefits

Medical benefits

Tuition remission

Dental benefits

Qualifications

• 1 year of customer service experience required; healthcare experience preferred.
• Bilingual in English/Spanish or other languages is a plus.

Responsibilities

• Serve as Patient Advocate and provide proactive attention to customers.
• Perform on-site patient access registration.
• Collect patient financial responsibilities upfront.

Skills

Verbal Communication

Problem Resolution

Customer Service

Mathematical Skills

Education

High School Diploma

Bachelor’s Degree (Preferred)

Job description

Patient Access Representative 1 (On-Site) (H)

Join to apply for the Patient Access Representative 1 (On-Site) (H) role at University of Miami

Patient Access Representative 1 (On-Site) (H)

5 days ago Be among the first 25 applicants

Join to apply for the Patient Access Representative 1 (On-Site) (H) role at University of Miami

Get AI-powered advice on this job and more exclusive features.

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The Patient Access department has an exciting opportunity for a full-time, TEMPORARY Patient Access Representative 1 to work on-site on the UHealth campus.

CORE FUNCTIONS:

• Serve as Patient Advocate and Service Ambassador by providing a favorable first impression and proactive attention to internal and external customers in order to meet or exceed expectations, address concerns, and optimize experience.
• Perform all on-site patient access registration related functions promptly without compromising patient safety, quality, service levels, and reimbursement.
• Comply and abide with all established UHealth policies and procedures related to Patient Access and State/ Federal regulations.
• Identify and collect patient’s self-pay responsibility including co-pays, deductibles, co-insurances, self- pay discount rates, global packages, and previous outstanding balances for both technical and professional components in POS 11 and 22 clinics thereby playing a key role in reducing AR, Bad Debt, and Collection Costs by collecting patient’s financial responsibility upfront.
• Perform other duties as assigned based on departmental needs.
  
  
  

Knowledge, Skills, and Abilities:

• Excellent verbal and written communications skills in English.
• Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
• Excellent mathematical and cash management skills.
• Knowledge of medical terminology preferred.
• Ability to work as an integral team member under minimal supervision, in a fast-paced, complex and highly stressful environment.
• Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
• Computer literate and ability to use multiple systems and acquire proficiency in the following electronic systems: UChart Cadence/Prelude/Enterprise Billing, Passport HealthWorks Compliance Checker, Availity, RIS-PACS, CaneCare, UMCare, Intellidose, MCSL, Experian and all online verification systems used by contracted payors.
  
  
  

CORE REQUIREMENTS:

• High School Diploma required; Bachelor’s degree preferred
• One (1) year of customer service experience required; experience in a healthcare related setting preferre.
• Bilingual (English/Spanish, English/Creole, English/French, English/Arabic) a plus.
  
  
  

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Temporary

Pay Grade:

H3

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Higher Education

Referrals increase your chances of interviewing at University of Miami by 2x

Sign in to set job alerts for “Patient Access Representative” roles.

Patient Access Representative 1, Remote, Full Time

Patient/Client Relations Specialist (Patient Navigator)

Patient Access Specialist (On-Site) (H)- Lennar

Patient Access Representative (Miami, FL)

Patient Access Representative 2 (On-Site) - Lennar

Patient Access Representative 2, Full Time

Patient Access Associate 1,Registration , PT, 06:30A-03P

Patient Access Associate 2, Tamiami Diagnostic Center, FT, $1000 Bonus, Shift Varies

Patient Access Associate, Diagnostic Ctr - Brickell, $1000 Bonus, FT 8A-4:30P

Patient Access Representative 1, Full Time

Patient Access Representative 2 (On-Site) (H)

Patient Access Representative 2 (On-Site)

Patient Access Representative 1, Part time

Patient Access Representative 2 - Full Time - Bascom Palmer Eye Institute- Miami, FL

Patient Access Associate, Surgery Center, Per Diem, 7:30A-4P

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.