Patient Access Representative 1 (On-Site) (H)

University of Miami Miller School of Medicine; Boca Raton (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

The University of Miami UHealth is seeking a Patient Access Representative 1 in Boca Raton. This full-time role involves registering patients, verifying insurance, and ensuring accurate patient information. Ideal candidates will possess strong customer service skills and a high school diploma, with a commitment to providing excellent patient interactions.

Qualifications

• Minimum 1 year of relevant experience.
• Ability to obtain HFMA Patient Access Essentials certification.
• Knowledge of healthcare regulations (OSHA, HIPAA, etc.).

Responsibilities

• Perform patient registration and verify insurance.
• Explain consent forms and financial liability.
• Manage appointment changes and record no-shows.

Skills

Interpersonal skills

Customer service

Critical thinking

Problem-solving

Team collaboration

Education

High School diploma or equivalent

Job description

Patient Access Representative 1 (On-Site) (H)

Join to apply for the Patient Access Representative 1 (On-Site) (H) role at University of Miami Miller School of Medicine

Overview

The University of Miami UHealth - Department of Patient Access in Boca Raton has an exciting opportunity for a Patient Access Representative 1. This role involves registering patients for clinical services, verifying insurance, and collecting payments.

Core Responsibilities

• Perform patient registration, verify insurance, and ensure all patient information is accurate.
• Obtain copies of insurance cards, driver's licenses, and referrals.
• Explain consent forms, financial liability, and HIPAA policies; obtain signatures.
• Assist patients with questionnaires and schedule follow-up appointments.
• Manage appointment changes and record no-shows accurately.
• Handle vouchers, answer calls, and respond to inquiries.
• Follow policies to safeguard assets and ensure compliance.

Department Specific Functions

• Project professionalism and provide excellent patient interactions.
• Coordinate patient flow and assist with navigating self-service technology.
• Update demographic, financial, and clinical information accurately.
• Verify insurance coverage and obtain necessary referrals and authorizations.
• Provide financial counseling, explain benefits, and collect payments to reduce AR and bad debt.
• Handle high call volumes, perform cash reconciliation, and support key performance indicators.
• Work collaboratively with healthcare teams to ensure seamless patient experiences.
• Recognize and resolve issues proactively, maintaining safety protocols.
• Cross-train for various revenue cycle and clinical functions.

Area Specific Support

Support functions vary by department including ER, Admitting, CTU, Hospital-based clinics, Practice-based clinics, and remote call centers. Flexibility for rotating shifts, after-hours, weekends, and holidays is required.

Qualifications

• High School diploma or equivalent.
• Minimum 1 year of relevant experience.
• Ability to obtain HFMA Patient Access Essentials certification.
• Knowledge of healthcare regulations (OSHA, HIPAA, JC, AHCA, EMTALA, CMS).
• Excellent interpersonal, customer service, critical thinking, and problem-solving skills.
• Proficiency with multiple systems and technology.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong team collaboration skills and ability to work independently.

Additional Information

Position is full-time, with a competitive salary and benefits. The role is vital in delivering healthcare services regardless of environmental conditions. The University of Miami is an Equal Opportunity Employer.