Patient Access Representative 1, Full Time(U)

University of Miami; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

University of Miami Health System, located at UHealth Tower in Miami, seeks a Patient Access Representative 1 (On-Site). This role greets visitors, handles calls, and supports the department with general administrative tasks while ensuring clear communication with patients and staff.

The position requires a high school diploma, at least one year of experience, and the ability to manage confidential information with discretion.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of relevant experience.
• General knowledge of office procedures and operations.
• Skill in data entry with minimal errors.
• Ability to communicate effectively in oral and written form.
• Skill in completing assignments accurately and with attention to detail.
• Ability to process and handle confidential information with discretion.

Responsibilities

• Greets visitors and directs them to their destination.
• Answers incoming calls and places outgoing calls with exceptional customer service.
• Responds to general questions and forwards non-routine requests to appropriate staff.
• Assists with general administrative tasks such as sorting mail and troubleshooting office equipment.
• Maintains department directories and visitation logs.
• Maintains a tidy and clean reception area and handles supply orders as requested.

Skills

Customer service

Data entry

Communication

Attention to detail

Discretion

Education

High School diploma or equivalent

Job description

Location: UHealth Tower

Schedule: Monday through Friday, 11:00 PM to 7:30 AM, with alternating weekend shifts.

The Patient Access Representative 1 (On-Site) (U) projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately.

The Patient Access Representative 1 (On-Site) (U) serves as the first point of contact for patients and customers entering facility/department and interfaces effectively with all members of the healthcare team, keeping patients informed of any delays.

CORE JOB FUNCTIONS

• Greets visitors to the department and directs them to their requested destination.
• Answers incoming calls and places outgoing calls, in a timely and efficient manner, while providingExceptional customer service to further a positive institutional image.
• Responds to general questions and inquiries, forwards non-routine requests to appropriate staff for.Handling.
• Assists with general administrative task, such as sorting departmental mail, faxes, troubleshooting office.Equipment etc.
• Maintains department directories and visitation logs.
• Maintains a tidy and clean reception area.
• Places orders for department supplies as requested by department leadership.
• Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• High School diploma or equivalent
• Minimum 1 year of relevant experience
• Knowledge, Skills, and Attitudes:General knowledge of office procedures and operations.
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Skill in completing assignments accurately and with attention to detail.
• Ability to process and handle confidential information with discretion.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.

As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:Full timeEmployee Type:StaffPay Grade:H3