Patient Access Representative 1, Full Time

University of Miami; Miami (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

An established industry player is seeking a Patient Access Representative 1 to provide exceptional customer service in a dynamic healthcare environment. In this full-time role, you will be the first point of contact for patients and visitors, ensuring a welcoming atmosphere and addressing inquiries with professionalism. Your responsibilities will include greeting visitors, answering calls, and assisting with administrative tasks. This position offers a unique opportunity to contribute to a team dedicated to patient care while enjoying a comprehensive benefits package, including medical and dental coverage. If you are detail-oriented and possess strong communication skills, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Tuition Remission

Comprehensive Benefits Package

Qualifications

• Minimum 1 year of relevant experience in a similar role.
• General knowledge of office procedures and operations.

Responsibilities

• Greets visitors and directs them to their requested destination.
• Answers calls and provides exceptional customer service.
• Maintains a tidy reception area and department directories.

Skills

Customer Service Skills

Data Entry Skills

Communication Skills

Attention to Detail

Confidentiality Handling

Education

High School Diploma or Equivalent

Job description

Patient Access Representative 1, Full Time

Location: UHealth Tower/Emergency Department
Shift Days: Monday – Friday, alternating weekends
Shift Hours: 11:00 PM - 7:30 AM

The Patient Access Representative 1 (On-Site) (U) projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately. Patient Access Representative 1 (On-Site) (U) serves as the first point of contact for patients and customers entering facility/department and interfaces effectively with all members of the healthcare team, keeping patients informed of any delays.

CORE JOB FUNCTIONS:

1. Greets visitors to the department and directs them to their requested destination.
2. Answers incoming calls and places outgoing calls, in a timely and efficient manner, while providing exceptional customer service to further a positive institutional image.
3. Responds to general questions and inquiries, forwards non-routine requests to appropriate staff for handling.
4. Assists with general administrative tasks, such as sorting departmental mail, faxes, troubleshooting office equipment, etc.
5. Maintains department directories and visitation logs.
6. Maintains a tidy and clean reception area.
7. Places orders for department supplies as requested by department leadership.
8. Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.
9. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS:

• High School diploma or equivalent
• Minimum 1 year of relevant experience

Knowledge, Skills, and Attitudes:

• General knowledge of office procedures and operations.
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Skill in completing assignments accurately and with attention to detail.
• Ability to process and handle confidential information with discretion.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on