Patient Access Representative 1, Full Time

University of Miami; Miami (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Patient Access Representative to join their team in a dynamic healthcare environment. This role is pivotal as the first point of contact for patients and visitors, ensuring a welcoming atmosphere and delivering exceptional customer service. Responsibilities include greeting visitors, answering calls, and assisting with administrative tasks to maintain an efficient reception area. The ideal candidate will possess strong communication skills, attention to detail, and a commitment to confidentiality. This position offers a chance to thrive in a supportive and professional setting, making a meaningful impact on patient experiences.

Benefits

Medical Insurance

Dental Insurance

Tuition Remission

Qualifications

• 1 year of relevant experience in a customer-facing role.
• General knowledge of office procedures and operations.

Responsibilities

• Greet visitors and direct them to their requested destination.
• Answer incoming calls and provide exceptional customer service.
• Assist with general administrative tasks and maintain a tidy reception area.

Skills

Customer Service

Data Entry

Communication Skills

Attention to Detail

Education

High School Diploma or Equivalent

Job description

Patient Access Representative 1, Full Time

Patient Access Representative 1, Full Time

Apply locations Miami, FL time type Full time posted on Posted 2 Days Ago job requisition id R100086748

Location: UHealth Tower

The Patient Access Representative 1 (On-Site) (U) projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately. Patient Access Representative 1 (On-Site) (U) serves as the first point of contact for patients and customers entering facility/department and interfaces effectively with all members of the healthcare team, keeping patients informed of any delays.

CORE JOB FUNCTIONS:

1. Greets visitors to the department and directs them to their requested destination.
2. Answers incoming calls and places outgoing calls, in a timely and efficient manner, while providing exceptional customer service to further a positive institutional image.
3. Responds to general questions and inquiries, forwards non-routine requests to appropriate staff for handling.
4. Assists with general administrative tasks, such as sorting departmental mail, faxes, troubleshooting office equipment, etc.
5. Maintains department directories and visitation logs.
6. Maintains a tidy and clean reception area.
7. Places orders for department supplies as requested by department leadership.
8. Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.
9. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS:

• High School diploma or equivalent
• Minimum 1 year of relevant experience

Knowledge, Skills, and Attitudes:

• General knowledge of office procedures and operations.
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Skill in completing assignments accurately and with attention to detail.
• Ability to process and handle confidential information with discretion.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time

Employee Type: Staff

Pay Grade: H3