Patient Access Representative 1, Full Time

University of Miami; Miami (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Patient Access Representative to join their dynamic team. In this role, you will be the welcoming face of the department, providing exceptional service to patients and visitors alike. Your responsibilities will include greeting visitors, answering calls, and managing administrative tasks to ensure smooth operations. With a commitment to excellence, this position offers a unique opportunity to contribute to a leading university-based health system known for its innovative patient care and groundbreaking research. If you are passionate about healthcare and customer service, this role is perfect for you!

Benefits

Medical Insurance

Dental Insurance

Tuition Remission

Comprehensive Benefits Package

Qualifications

• 1+ year of relevant experience in a customer service role.
• High School diploma required with general office knowledge.

Responsibilities

• Greet visitors and direct them to their requested destination.
• Answer calls and provide exceptional customer service.
• Maintain a tidy reception area and assist with administrative tasks.

Skills

Customer Service

Data Entry

Communication Skills

Attention to Detail

Office Procedures Knowledge

Education

High School Diploma or Equivalent

Job description

Current Employees:

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Location: UHealth Tower
Shift Days: Monday thru Friday, Day Shift position
Shift Hours: 8:30 AM to 5:00 PM

The Patient Access Representative 1 (On-Site) (U) projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately. Patient Access Representative 1 (On-Site) (U) serves as the first point of contact for patients and customers entering facility/department and interfaces effectively with all members of the healthcare team, keeping patients informed of any delays.

CORE JOB FUNCTIONS:

1. Greets visitors to the department and directs them to their requested destination.
2. Answers incoming calls and places outgoing calls, in a timely and efficient manner, while providing exceptional customer service to further a positive institutional image.
3. Responds to general questions and inquiries, forwards non-routine requests to appropriate staff for handling.
4. Assists with general administrative tasks, such as sorting departmental mail, faxes, troubleshooting office equipment, etc.
5. Maintains department directories and visitation logs.
6. Maintains a tidy and clean reception area.
7. Places orders for department supplies as requested by department leadership.
8. Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.
9. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS:

• High School diploma or equivalent
• Minimum 1 year of relevant experience

Knowledge, Skills, and Attitudes:

• General knowledge of office procedures and operations.
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Skill in completing assignments accurately and with attention to detail.
• Ability to process and handle confidential information with discretion.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here