Patient Access Representative

CommonSpirit Health; Williston (ND); On-site; USD 27,000 - 39,000; Full time

Job summary

CHI Williston Health, now part of CommonSpirit Health, seeks a Patient Access Representative to guide patients through registration and scheduling so they can receive timely care with clarity on financial responsibilities.

The role emphasizes accurate demographics, insurance verification, and compassionate, professional service across the Emergency Department and admitting desk, even during high-volume periods.

Qualifications

• High School Diploma or GED required at hire.
• 1 year relevant healthcare experience preferred, especially in patient access or registration procedures.

Responsibilities

• Perform patient registration across access points with accurate demographics, insurance eligibility, benefits verification, and documentation in the EHR.
• Scan, index, and manage patient documents to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility using approved tools and collect payments when applicable.
• Schedule, confirm, and adjust patient appointments to ensure timely access to care.
• Identify and resolve routine registration or insurance discrepancies following established workflows.
• Provide patient-facing support via phone and other approved channels, documenting interactions per procedures.

Skills

Attention to detail

EHR proficiency

Compassionate service

Education

High School Diploma or GED

Tools

Electronic Health Record (EHR)

Job description

*Job Summary and Responsibilities*

As our Patient Access Representative at CHI Williston Health, you will help patients and their families navigate the registration process so they can access the high-quality care they need without delay.

Every day you will serve as the face of our facility, managing registration, scheduling, and insurance verification across key access points like the Emergency Department and main admitting desk. You will be expected to maintain meticulous accuracy in patient records, communicate financial responsibilities clearly, and resolve discrepancies to ensure seamless clinical and billing workflows.

To be successful in this role, you must possess strong attention to detail, proficiency in electronic health record systems, and the ability to provide compassionate, professional service to patients even during high-volume periods.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.


• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.


• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.


• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.


• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to expedite complex or non-standard issues.


• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

*Job Requirements**Required*

• High School Diploma or GED, upon hire and


• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Where You'll Work

CHI Williston Health, now part of CommonSpirit Health formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health, have a variety of skills from clinical to project management. In our Critical Access Hospital, you will be exposed to the emergency department, acute care (Med/Surg), swing bed, surgery, outpatient treatment, and so much more!

CHI Williston Health provides you with the same level of care you provide for others. We care about our team members' well-being and offer benefits that complement work/life balance.

Pay Range

$19.96 - $28.19 /hour