Patient Access Representative

CHI; Williston (ND); On-site; USD 27,000 - 39,000; Full time

Job summary

CHI Williston Health is seeking a Patient Access Representative to guide patients and families through registration, scheduling, and insurance verification at critical access points like the Emergency Department and admitting desk.

You will maintain accurate records, communicate financial responsibilities, and support seamless clinical and billing workflows with compassionate, professional service during high-volume periods.

Qualifications

• High School Diploma or GED required at hire.
• 1 year healthcare or patient access experience preferred.
• Knowledge of patient registration procedures and documentation.
• Knowledge of health insurance payers and real-time eligibility verifications.

Responsibilities

• Register patients across access points with accurate demographic data and insurance verification.
• Scan, index, and manage patient documents to support workflows.
• Explain financial responsibilities using scripts and collect payments at service.
• Schedule, confirm, and adjust patient appointments to ensure timely access.
• Identify and resolve routine discrepancies; escalate complex issues per workflows.
• Provide patient-facing support via phone and other channels, documenting interactions.

Skills

Attention to detail

EHR systems

Compassionate service

Insurance verification

Education

High School Diploma or GED

Job description

Job Summary And Responsibilities

As our Patient Access Representative at CHI Williston Health, you will help patients and their families navigate the registration process so they can access the high-quality care they need without delay. Every day you will serve as the face of our facility, managing registration, scheduling, and insurance verification across key access points like the Emergency Department and main admitting desk. You will be expected to maintain meticulous accuracy in patient records, communicate financial responsibilities clearly, and resolve discrepancies to ensure seamless clinical and billing workflows. To be successful in this role, you must possess strong attention to detail, proficiency in electronic health record systems, and the ability to provide compassionate, professional service to patients even during high-volume periods.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

High School Diploma or GED, upon hire and

• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Where You'll Work

CHI Williston Health, now part of CommonSpirit Health formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health, have a variety of skills from clinical to project management. In our Critical Access Hospital, you will be exposed to the emergency department, acute care (Med/Surg), swing bed, surgery, outpatient treatment, and so much more!

CHI Williston Health provides you with the same level of care you provide for others. We care about our team members' well-being and offer benefits that complement work/life balance.

Pay Range

$19.96 - $28.19 /hour