Patient Access Representative

Sentara-9; Williamsburg (VA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k)/403(b) with employer match

Paid time off

Paid parental leave

Educational assistance or student loan

Tuition assistance

Discretionary bonus potential

Job summary

Sentara Williamsburg Regional Medical Center in Williamsburg, VA seeks Patient Access Representatives to handle patient registration, verification and insurance intake, ensuring accurate records and smooth arrivals.

You will greet patients, collect co-pays, scan documents, enter demographics in the EHR, and may assist with scheduling, pre-admission and discharge tasks. Some shifts available; base pay ranges from $20.24 to $30.25 per hour with comprehensive benefits.

Qualifications

• High School Diploma or Equivalent required.
• Associate's or Bachelor's degree can substitute two years of experience.
• 2 years of Customer Service or Data Entry experience required.
• Keyboarding skills demonstrated and required.
• Knowledge of third party payers, ICD-9/CPT coding and medical terminology preferred.
• Interpersonal skills, proper grammar and punctuation essential.

Responsibilities

• Verify patient identity and select the correct patient record for registration.
• Review schedules and orders to register the patient for the service.
• Scan documents (insurance cards, ID, Living Wills, POAs) and enter demographics in EHR.
• Explain and collect co-payments, deposits and balances; conduct transactions securely.
• Greet patients and families, answer questions, guide to service areas.
• May perform scheduling, pre-admission and discharge duties; provide updates to families.

Skills

Keyboarding skills

Customer service

Data entry

Interpersonal skills

Attention to detail

Education

High School Diploma or Equivalent

Associate's or Bachelor's degree considered in lieu of two years experience

Job description

City/StateWilliamsburg, VAWork ShiftMultiple shifts availableOverview:Sentara Careplex is hiring Patient Access RepresentativesThe Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely. Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.EducationHigh School Diploma or Equivalent (Required)Associate's or Bachelor's degree can be considered in lieu of two years of experienceCertification/LicensureNo specific certification or licensure requirementsExperienceCustomer Service OR Data Entry - 2 years (Required)Demonstrated proficiency in computer keyboarding skills (Required)Knowledge of third party payers, ICD-9/ CPT coding and medical terminology (Preferred)Interpersonal skillsProper grammar, spelling and punctuationExtensive training provided for entry-level candidates and opportunities for advancement provided.Talroo - Allied Health, registration, scheduling, insurance, patient accessWe provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.24 - $30.25 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000• Pet Insurance• Legal Resources Plan• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is metSentara Williamsburg Regional Medical Center, a Certified Primary Stroke Center, has 145 licensed beds and features the latest healthcare technologies, serving the region with the life-saving capabilities of an ultra-modern medical center.The hospital offers a full range of medical care from emergency heart catheterization to all-inclusive obstetrics care where patients can stay in one room. The hospital also provides advanced imaging and “smart” operating rooms. Sentara Williamsburg Regional Medical Center has also achieved Magnet recognition, the nation's highest honor for excellence in nursing. We improve health every day, come be a part of the community.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.