PATIENT ACCESS REPRESENTATIVE

Geisinger; Wilkes-Barre (Luzerne County); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Geisinger Wyoming Valley is seeking a front line support specialist to greet patients, register them, and guide them through the check-in and scheduling process in the evenings.

You will verify demographics, explain financial obligations, handle insurance details, and coordinate follow-up appointments, while maintaining HIPAA compliance and accurate medical records.

This role emphasizes customer service, precision in billing, and teamwork in a busy office environment.

Formación

• High School Diploma or GED required.
• Minimum 1 year related work experience preferred.
• Healthcare office experience is a plus.
• Familiarity with insurance and billing processes.
• Ability to maintain confidentiality and HIPAA compliance.

Responsabilidades

• Check patients in for appointments and verify demographics.
• Monitor patient wait times and assist with kiosk check-in when applicable.
• Determine primary, secondary, and tertiary insurance per encounter and read insurance responses.
• Provide patient with necessary disclosures and obtain required signatures.
• Explain financial obligations and collect fees at the time of service.
• Complete regulatory forms with patient and schedule follow-up appointments as needed.
• Handle multi-channel messages regarding appointments, referrals, prescriptions and complaints.
• Post cash and manage accounts per department guidelines.
• Maintain patient recall and reschedule lists and ensure timely follow-ups.

Conocimientos

Communication

Customer Service

HIPAA Compliance

HIS

Multitasking

Teamwork

Organizing

Computer Literacy

Clinic Support

Educación

High School Diploma or GED

Descripción del empleo

Location:

Geisinger Wyoming Valley (GWV)

Shift:

Evenings (United States of America)

Scheduled Weekly Hours:

0

Worker Type:

Regular

Exemption Status:

No

Job Summary:

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties:

• Responsible for checking patients in for appointments and accurately verifying demographics.


• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary. Provides kiosk support to facilitate check-in where applicable


• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter. Reads and interprets insurance responses.


• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.


• Communicates financial obligations to patients and collects fees at time of service as appropriate.


• Communicates the purpose of and completes all necessary regulatory forms with patient.


• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.


• Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.


• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.


• Performs cash posting following department guidelines.


• Independently works work queues to ensure timely resolution of all accounts.


• Maintain productivity and quality performance expectations


• Accurately performs medical record maintenance and releases.


• Assists with referrals and pre-certifications, at the time of encounter.


• Properly utilizes and maintains patient recall and reschedule lists.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details:

Education:

High School Diploma or Equivalent (GED)- (Required)

Experience:

Minimum of 1 year-Related work experience (Preferred)

Certification(s) and License(s):

Skills:

Clinic Support Services, Communication, Computer Literacy, Customer Service, Health Information Systems (HIS), HIPAA Compliance, Multitasking, Organizing, Teamwork

OUR PURPOSE & VALUES:

Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.


• EXCELLENCE: We treasure colleagues who humbly strive for excellence.


• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.


• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.


• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.