Patient Access Representative

Axismh; Westminster (CO); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Paid time off (vacation and sick leave)

Comprehensive medical, dental, and vision insurance

Complimentary Denver Botanic Gardens Membership

Flexible work schedules

Job summary

A leading mental health clinic in Westminster, Colorado, is seeking a Patient Access Representative to manage patient intake, registration, and insurance verification. This full-time role emphasizes exceptional customer service and efficient administrative processes. Ideal candidates will have at least one year of healthcare or customer service experience, strong communication skills, and proficiency with EHR systems. The position offers a competitive hourly wage and benefits, along with a supportive workplace focused on mental health care.

Qualifications

• At least one year of experience in healthcare registration or customer service.
• Familiarity with EHR systems such as Epic preferred.
• Proficiency with telehealth platforms is a plus.

Responsibilities

• Manage patient intake and registrations.
• Validate insurance coverage and confirm eligibility.
• Coordinate and schedule patient appointments.

Skills

Communication skills

Organizational skills

Problem-solving abilities

Education

High School Diploma or equivalent

Some college education in healthcare or administration

Tools

Electronic Health Records (EHR) systems

Microsoft Office (Word, Excel, Outlook)

Job description

Company: Axis Integrated Mental Health

Job Type: Full Time

Work Setting: On-site

Hours: Must be able to work between the hours of 8 AM & 6 PM

Competitive Salary: $20.00 - $23.00 per hour

Benefits Include:

• Paid time off (vacation and sick leave)
• Comprehensive medical, dental, and vision insurance
• Complimentary Denver Botanic Gardens Membership
• Flexible Schedules: 8 hour shifts

About Axis Integrated Mental Health

Axis Integrated Mental Health is an award‑winning mental health clinic that goes beyond standardized pharmaceutical approaches to mental health to deliver the highest standard of mental health care. We drive real change in Colorado’s mental health landscape by taking the complexity of mental health treatments and combining them under one roof to make it easier to get well sooner. Our commitment to philanthropy and advocacy also differentiates our clinic and delivers healing to whole communities, not just individuals.

Mission

Our mission is to provide compassionate, innovative, and accessible mental health care that empowers individuals to overcome challenges and thrive. We are dedicated to delivering cutting‑edge treatments, fostering inclusivity, and breakdown mental health stigma and transforming lives.

Vision

Improve mental health care for everyone.

Core Values

To achieve our mission and vision, Axis Integrated Mental Health has identified PEACE as our core values:

• Proactiveness: We provide empathetic support tailored to the individual needs of each client.
• Excellence: Strive for precision, commit to quality, and focus on timeliness.
• Authenticity: Be genuine in your interactions with patients and colleagues. Listen actively and be impeccable with your actions and words.
• Curiosity: Be a lifelong learner and seek to understand before judging.
• Empowerment: We work together with clear, respectful communication to empower each other to do the right thing and hold ourselves and each other accountable.

Position Summary

The Patient Access Representative plays a vital role in delivering exceptional patient service and ensuring smooth access to mental health care services. This position includes managing patient intake, processing registrations, verifying insurance, and supporting various administrative tasks. Additionally, the role involves maintaining accurate records in the customer relationship management (CRM) system to optimize patient communication and service coordination across all clinic locations, as well as through telehealth services.

Role and Responsibilities

Stewardship

• Validate insurance coverage and confirm eligibility before services. Secure pre‑authorizations when necessary.
• Maintain patient records in compliance with HIPAA regulations. Manage medical records release requests.
• Maintain accurate and up‑to‑date records in the CRM system, ensuring all patient interactions, follow‑ups, and appointment details are logged.
• Work closely with the operations team to streamline processes and improve overall efficiency.

Customer Experience

• Act as the first point of contact, offering clear and compassionate information regarding services offered.
• Assist patients in‑person, over the phone, or through electronic communication.
• Create a welcoming environment for patients, addressing concerns promptly and professionally to enhance the patient experience.
• Collect co‑pays, explain fees, and process payments. Inform patients about costs associated with services like ketamine therapy, transcranial magnetic stimulation (TMS), and other mental health treatments.
• Coordinate, manage, and schedule patient appointments across in‑clinic and telehealth services. Provide guidance on required documentation and visit preparations.
• Build and maintain strong relationships with clients to ensure satisfaction and long‑term retention.

Technical Performance and Precision

• Collect, verify and update patient information, including demographic details, medical histories, and insurance data, ensuring accuracy in all entries.
• Use a CRM platform to streamline patient communications, improve response times, and track appointment statuses.

Learning and Professional Growth

• Keep current with changes in healthcare regulations, insurance policies, and mental health treatment options (e.g., ketamine therapy, TMS).
• Share insights, experiences, and best practices with team members to foster collective learning and improvement in patient care.

Essential Skills and Abilities

• Communicate clearly and compassionately with patients, ensuring they feel informed and supported.
• Demonstrate strong organizational skills to manage appointments, patient information, and insurance processes efficiently.
• Ensure accuracy and attention to detail in collecting and managing patient information and financial transactions.
• Excellent communication skills, both written and verbal.
• Effective problem‑solving abilities.

Qualifications

Education and Experience

• High School Diploma or equivalent required; some college education in healthcare or administration is preferred.
• At least one (1) year of previous experience in healthcare registration, customer service, medical billing, or CRM management is required.
• Familiarity with Electronic Health Record (EHR) systems such as Epic is preferred.
• Experience working in a fast‑paced environment, with the ability to handle multiple tasks efficiently.
• Excellent organizational abilities with attention to detail.
• Strong communication and client relationship management skills.
• A patient‑centered approach with high levels of empathy.
• Proficiency with Electronic Health Records (EHR) and telehealth platforms is preferred.
• Competence in using Microsoft Office applications (Word, Excel, Outlook) and CRM platforms for documentation and communication.

Travel

• Local travel between clinics may be required.

For immediate consideration submit your resume to Antoinette Batts, Senior Recruiter at [e-mail].