Patient Access Representative

Trinity Health Mid-Atlantic; Westerville (OH); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Relocation assistance

DailyPay

Tuition reimbursement

RN to BSN tuition paid

Employer 401(k) match

Generous paid time off

Job summary

Mount Carmel Health System seeks a Patient Financial Specialist I to manage patient registrations, verify insurance, and collect payments while guiding patients through financial requirements and assistance options. The role uses EPIC and CPT/ICD-9 coding knowledge to ensure compliant billing practices.

Applicants should have an associate degree or equivalent, with preference for healthcare administration experience and strong communication skills to support diverse patient needs.

Qualifications

• Associate’s degree preferred in healthcare administration or related field; High School diploma or GED required.
• Demonstrated experience may be used in lieu of degree.
• Prefer minimum three years of experience in physician offices, clinics, hospital business offices, or related settings handling data and funds.

Responsibilities

• Register patients
• Verify insurance
• Communicate with patients
• Handle soft collections during registration
• Use EPIC system for processes
• Adhere to third party payer rules and CPT/ICD-9 coding knowledge

Skills

Communication skills

Healthcare billing

Attention to detail

EPIC experience

Education

Associate’s Degree in HealthCare Administration / Business Administration

High School Diploma or GED

Tools

EPIC

CPT/ICD-9 coding knowledge

Job description

Employment Details

Employment Type: Full time Shift: Description: Position Purpose: Patient Financial Specialist I;

Ensures the collection of accurate and complete registration/admission information and completion of required forms for all patients. Ensures collections of patient deductibles, co-pays, coinsurance and deposits. Gathers and evaluates confidential patient financial data for purposes of determining patient qualification for financial assistance and/or patient financial responsibility. Collects payments and facilitates resolution of billing questions. Acts as an information resource to other departments and physician offices. Understands relation between diagnosis and procedure using CPT and ICD-9 coding to ensure compliance with third party regulations. Understands Medicare, Medicaid and other third party information requirements and adheres to all third party regulations. Abides by all pertinent legislation regarding use/disclosure of medical and financial information, debt collection and credit reporting. Establishes payment arrangements for patients and evaluates past account history. Abides by the department Service vision.

Specialty: Emergency Room Location: 500 S Cleveland Ave, Westerville, OH 43081 Hours: Sunday 1:00pm-9:30pm, Wednesday and Thursday 9:00am-9:30pm

What You Will Do

• Register patients
• Verify insurance
• Patient communication
• Soft collection when registering patients
• Using EPIC
• Demonstrates understanding of Medicare, Medicaid and other third party information requirements and adheres to all third party regulations.
• Demonstrates working knowledge of third-party payor benefits and requirements, and regulations impacting registration procedures.
• Demonstrates working knowledge of CPT and ICD 9 coding and payor reimbursement methodologies.

Minimum Qualifications

• Education: Prefer an Associate’s Degree in HealthCare Administration, Business Administration or related field.
• High School Diploma or GED is required.
• Demonstrated experience may be used in lieu of degree.
• Experience: Prefer minimum of three years experience in a physician's office, clinic, hospital business office, financial service setting, or related area dealing with the public in collection of data and funds.

Position Highlights and Benefits

• Mount Carmel Health System recognized by Forbes in 2025 as one of America’s Best State Employers.
• Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.
• Retirement savings account with employer match starting on day one.
• Generous paid time off programs.
• Employee recognition programs.
• Tuition/professional development reimbursement starting on day one.
• RN to BSN tuition 100% paid at Mount Carmel’s College of Nursing.
• Relocation assistance (geographic and position restrictions apply).
• Employee Referral Rewards program.
• Mount Carmel offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday.
• You deserve to get paid every day!
• Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.

Ministry/Facility Information

Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our five hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you’re seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You! Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.