Patient Access Representative

Prairie Lakes Healthcare System; Watertown (SD); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

403(b) retirement plan

Paid time off

Flexible Spending Account

Employee Assistance Program

Job summary

Prairie Lakes Healthcare System in Watertown, SD, is seeking a patient registration professional to collect and verify demographic and insurance information, ensuring forms are completed and emergencies are recognized promptly. This role requires attention to detail and a professional demeanor in a busy hospital admissions environment.

The position involves pre-registration duties, switchboard assistance, charge verification, alarm coordination, and assisting patients and visitors.

Qualifications

• High school diploma, GED, or equivalent.
• Six months of hospital/medical or general office experience required.
• Previous patient registration and computer experience are desirable.

Responsibilities

• Register and admit patients, collect demographics and insurance, complete required forms, and alert ER triage for ER visits.
• Process daily pre-admission reports to pre-register ancillary accounts.
• Answer switchboard calls, determine purpose, and route to the appropriate department.
• Verify and generate daily patient room charges.
• Coordinate alarm monitors and code calls, summoning the appropriate response teams.
• Greet patients and visitors and provide information.
• Answer questions and direct patients/visitors to destinations.
• Receive payments and reconcile cash drawer.
• Other duties may be assigned.

Education

High School Diploma or GED

Tools

Computer experience

Job description

Schedule:

Workplace Details

Join our team and see why Prairie Lakes Healthcare System continues to be named a Top Rural and Community Hospital year after year. Be a part of our mission to make a positive difference in the health of the patients and communities we serve by delivering accessible, high-quality, affordable, and compassionate healthcare. Prairie Lakes Healthcare System is an independent, non-profit rural healthcare system serving 10 counties in northeastern South Dakota and west-central Minnesota.

Job Summary

This position collects and verifies all patient demographical and financial information while adhering to ethical and legal standards and recognizing and responding to emergencies while demonstrating professional characteristics.

Wage range

$17.50-$24.76, plus night and weekend shift differential.

Responsibilities

• Registers and admits patients by obtaining relevant patient demographic and insurance information, adjusting patient status as appropriate, ensuring legally required forms are completed, and alerting ER Triage nurse for ER visits.
• Works pre-admission report daily to pre-register ancillary account.
• Answers incoming telephone calls on the switchboard, determines purpose of call, and forwards calls to appropriate personnel or department.
• Verifies and generates daily patient room charges.
• Coordinates all alarm monitors and code calls which include summoning appropriate response teams.
• Greets and provides information to patients and visitors.
• Answers patient and visitor questions and directs them to desired destination.
• Receives payments on account and reconciles cash drawer.
• Other duties may be assigned.

Qualifications

• High school diploma, general education degree (GED), or combination of education and experience
• Six months prior hospital/medical or general office experience is required.
• Previous patient registration and computer experience are desirable.

Prairie Lakes Healthcare System offers comprehensive benefits for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 403(b)-retirement plan, and generous paid time off to maintain a healthy home-work balance.

Additional benefits for those qualifying include:

• Flexible Spending Account
• Employee Assistance Program for mental health
• Education Loan Program
• Community discounts including the Prairie Lakes Wellness Center