Patient Access Representative

Community Health Network; Tipton (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Community Health Network is seeking a Patient Access Representative for their Tipton, Indiana location. The role involves managing customer interactions, scheduling appointments, and ensuring accurate registration while delivering an exceptional patient experience.

The ideal candidate should have at least two years of customer service experience, excellent communication skills, and proficiency in data entry and Microsoft Office. Join our team to make a positive impact on lives we touch.

Qualifications

• Two years of experience in customer service or healthcare office setting preferred.
• Ability to work well under pressure in a fast-paced environment.
• Ability to multi-task and have attention to detail.

Responsibilities

• Serve as the first point of contact for visitors.
• Manage appointment scheduling and registration.
• Verify demographics and process insurance verification.

Skills

Customer service experience

Excellent communication skills

Organizational skills

Critical thinking skills

Proficient in data entry

Education

High School Diploma or GED

Tools

Microsoft Office suite

Job description

The Patient Access Representative will serve as the first point of contact when visitors enter our facilities and is responsible for all aspects of customer service. This position will be responsible for checking in and out, appointment scheduling, registration, verifying demographics, insurance verification, telephone coverage, data entry, authorizations, pre‑registration, new patient referrals, point of service collections, and other duties as assigned. The Patient Access Representative is an ambassador to fulfilling our network vision to simply deliver an exceptional experience – with every life we touch.

Exceptional Skills and Qualifications

• Two years of experience in customer service or healthcare office setting preferred.
• High School Diploma or GED required.
• Ability to work well under pressure in a fast‑paced environment.
• Excellent verbal and written communication skills.
• Ability to multi‑task, have attention to detail, strong organization skills, and a team player.
• Excellent critical thinking skills.
• Proficient in data entry with multiple software applications.
• Knowledge of Microsoft Office suite of products.