Patient Access Representative - Casual

essentiahealth; Virginia (MN); On-site; USD 22,000 - 30,000; Full time

Job summary

Essentia Health's Virginia Clinic is seeking a Patient Registration Associate to greet patients and collect demographic and financial information for accurate registration and billing. You will interact in person and virtually, serving as a liaison with Virtual Patient Registration Representatives and Patient Schedulers to ensure timely appointments and cost estimates.

Responsibilities include collecting insurance cards, updating records, collecting co-pays, maintaining queues, answering calls,

Qualifications

• Interviews patients to obtain complete demographic and financial information.
• Obtains copies of insurance cards and updates patient records as needed.
• Collects co-pays and reconciles cash drawer for accurate revenue accounting.
• Maintains work queues and provides high-level customer service.
• Answers calls, schedules appointments, and coordinates with clinical team.
• Performs clerical duties and sanitizes equipment between uses.

Responsibilities

• Interviews patients to obtain complete demographic details and financial information.
• Obtains insurance cards and updates patient information in the medical record.
• Collects co-pays, reconciles cash drawer, and reports deposits.
• Maintains assigned work queues and supports scheduling and referrals.
• Delivers courteous service to patients and coworkers.
• Answers calls, schedules follow-ups, and assists clinical staff as needed.
• Restocks supplies and performs other clerical duties as assigned.

Skills

Patient interaction

Data collection

Cash handling

Customer service

Job description

Building Location:

Virginia Clinic

Department:

1006160 REGISTRATION - EH SS

Job Description:

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.
This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Education Qualifications:

Key Responsibilities:

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Preferred Qualifications:

• Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Licensure/Certification Qualifications:

FTE:

0

Possible Remote/Hybrid Option:

Shift Rotation:

Day Rotation (United States of America)

Holidays:

No

Call Obligation:

No

Union:

DC AFSCME Local 3454 Virg Clinic (DCAVA)

Union Posting Deadline:

08/31/2026

Compensation Range:

-Employee Benefits at Essentia Health:At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].