Patient Access Representative

HealthPartners; Saint Louis Park (MN); On-site; USD 35,000 - 50,000; Full time

Job summary

HealthPartners is seeking a Patient Access Representative to enhance our patient experience at Methodist Hospital. This role involves ensuring seamless registration processes and handling insurance verifications while providing warmth and professionalism. Ideal candidates will demonstrate strong customer service skills and effective communication, contributing to patient satisfaction and the overall efficiency of our operations.

Benefits

Medical insurance

Dental insurance

Retirement program

Tuition reimbursement

Employee assistance program

Qualifications

• Ability to work cohesively with a diverse workforce.
• Demonstrated customer service and communication skills.
• Competency on insurance selection/process expectation.

Responsibilities

• Create first impression for patients through professional interactions.
• Gather demographic information for accurate registration and insurance verification.
• Cross-train to support various registration processes.

Skills

Customer service skills

Communication skills

Critical thinking

Multi-tasking

Keyboard skills

Education

High school diploma or equivalent

Post high school degree or certification

Tools

Microsoft Office

Job description

Methodist Hospital is looking to hire a Patient Access Representative to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

This position is responsible for creating a first impression of Methodist Hospital to our patients, visitors and customers by providing a warm welcome and ensuring interactions are professional and courteous. This position must utilize effective interpersonal skills when gathering demographic information for complete and accurate registration including insurance verifications for outpatient services, emergency center arrivals and admissions. This position must use expertise in insurance selection to accurately input the information provided by the patient/guarantor and validate by using payer eligibility resources to ensure the accuracy of claim submission. This position must be cross trained to support the overall registration process in the Emergency Center, General Admitting and Surgery Admitting. This position must adhere to the EMTALA policy during the registration process when gathering insurance information and collecting payments in the Emergency Center. This position must maintain compliance with Joint Commission and all other hospital and government regulations applicable within the admission setting. This position must attend continuing education classes and complete mandatory training in order to maintain department specific requirements and professional growth. Effective performance of these functions helps the organization achieve strong cash flow and maximize patient’s satisfaction.

Required Qualifications:

• High school diploma or equivalent.
• Demonstrated P/C and keyboard experience.
• Demonstrated customer service skills.
• Demonstrated written/verbal communication skills.
• Proficient in Microsoft Office.
• Ability to work cohesively and respectfully with a diverse work force and patient population.
• Ability to utilize critical thinking skills while working through complex situations.
• Ability to meet quality and productivity standards, including accuracy in patient registrations and customer satisfaction.
• Ability to multi-task in a fast-paced environment.
• Ability to work independently with little supervision.
• Ability and expectation to successfully complete a competency examination on insurance selection/process upon completion of training and annually thereafter.
• Ability and expectation to demonstrate competency on insurance selection/process on a monthly basis.

Preferred Qualifications:

• Post high school degree or certification.
• Healthcare revenue cycle experience.

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

About the company

HealthPartners is an integrated, nonprofit health care provider and health insurance company located in Bloomington, Minnesota offering care, coverage, research, and education to its members, patients, and the community.

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