Patient Access Representative

Ascension; Racine (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

403(b) match

Paid time off & holidays

Tuition reimbursement (Ascension Voc/)

Employee assistance program

Parental leave

Pet insurance option

Job summary

Ascension, All Saints Hospital in Racine, WI, seeks a full-time scheduling specialist in Behavioral Health to coordinate patient scheduling and prep, ensuring smooth access to procedures.

You will be the main contact for patients and staff, collect demographics and insurance details, and verify pre-service requirements to prevent delays. This day-shift role supports a collaborative clinical team.

Qualifications

• Ability to schedule patient workflows efficiently.
• Strong communication with patients and staff.
• Accurate collection and entry of demographic and insurance data.

Responsibilities

• Orchestrate patient scheduling workflows for efficient use of time and resources.
• Serve as primary contact for patients and staff, conveying procedure requirements and pre-service instructions.
• Manage patient data accuracy for reliable care foundations.
• Coordinate pre-service authorizations and insurance verifications.
• Support scheduling needs and resolve conflicts to enable procedures.

Skills

Scheduling coordination

Communication

Data entry

Insurance verification

Pre-service authorization

Education

High School diploma or equivalent

1 year relevant experience

Job description

• Orchestrate patient scheduling workflows to ensure the most efficient use of time and clinical resources, providing a seamless access experience for every patient.
• Serve as the primary point of contact for patients and staff, facilitating clear communication regarding procedure requirements and pre-service instructions to alleviate patient anxiety and ensure preparedness.
• Manage the integrity of patient data by accurately collecting and entering demographic, insurance, and clinical information, forming a reliable foundation for high-quality care.
• Coordinate essential pre-service authorizations and insurance verifications, proactively resolving barriers to ensure patients can receive their prescribed procedures without delay.
• Support clinical operations by expertly managing complex scheduling needs and independently navigating resources to resolve any procedure-related conflicts.

Your future role at a glance

• Location: Racine, WI
• Facility: All Saints Hospital
• Department: Behavioral Health
• Schedule: Day Shift | Full-time

How you’ll make an impact in this role

• Orchestrate patient scheduling workflows to ensure the most efficient use of time and clinical resources, providing a seamless access experience for every patient.
• Serve as the primary point of contact for patients and staff, facilitating clear communication regarding procedure requirements and pre-service instructions to alleviate patient anxiety and ensure preparedness.
• Manage the integrity of patient data by accurately collecting and entering demographic, insurance, and clinical information, forming a reliable foundation for high-quality care.
• Coordinate essential pre-service authorizations and insurance verifications, proactively resolving barriers to ensure patients can receive their prescribed procedures without delay.
• Support clinical operations by expertly managing complex scheduling needs and independently navigating resources to resolve any procedure-related conflicts.

Education

What minimum requirements you’ll need

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process, our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

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