Patient Access Representative

Geisinger; Pottsville (Schuylkill County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated front office coordinator to provide exceptional support to patients and ensure a smooth check-in process. This role involves greeting patients, verifying insurance details, and managing appointment schedules, all while maintaining compliance with privacy regulations. The ideal candidate will thrive in a busy office environment, demonstrating strong organizational skills and a commitment to patient care. With a competitive benefits package and opportunities for professional growth, this position is perfect for those looking to make a meaningful impact in healthcare.

Benefits

Health Coverage

Dental Coverage

Vision Coverage

401(k) Plan

Generous PTO

Tuition Reimbursement

Wellness Programs

Employee Assistance Program

Qualifications

• Experience in patient registration and insurance verification is essential.
• Strong customer service skills are required for patient interactions.

Responsibilities

• Check patients in and verify demographics accurately.
• Communicate financial obligations and collect fees at the time of service.
• Maintain confidentiality and comply with HIPAA regulations.

Skills

Patient Registration

Insurance Verification

Customer Service

HIPAA Compliance

Cash Posting

Education

High School Diploma

Medical Office Administration Certification

Job description

Responsible for front line support to the department. Coordinates and performs front line office activities efficiently, including greeting and registering incoming patients, supporting patient check-out, and scheduling future appointments.

1. Check patients in for appointments and verify demographics accurately.
2. Complete check-in procedures, monitor wait times, and communicate updates to patients.
3. Read and interpret insurance responses.
4. Understand insurance guidelines to assign primary, secondary, and tertiary coverages per encounter.
5. Ensure patients receive disclosure and privacy information, and obtain necessary signatures.
6. Communicate financial obligations and collect fees at the time of service.
7. Complete regulatory forms with patients.
8. Schedule follow-up appointments, including specialty or ancillary services.
9. Process messages regarding appointments, referrals, prescriptions, and complaints.
10. Notify patients or guarantors of financial responsibilities and collect payments.
11. Perform cash posting following departmental guidelines.
12. Maintain confidentiality and comply with HIPAA, privacy, and organizational policies.
13. Work independently on account queues to ensure timely resolution.
14. Maintain productivity and quality standards.
15. Perform medical record maintenance and releases accurately.
16. Assist with referrals and pre-certifications during encounters.
17. Utilize and maintain patient recall and reschedule lists.

Work is typically performed in an office environment. The role requires compliance with organizational policies and procedures. The statements in this profile are not exhaustive but represent typical responsibilities.

• Hours: Rotating shifts between 6:45 a.m. and 7:00 p.m.
• Weekends: Coverage on Saturday/Sunday during flu/cold season.
• Travel: Required to provide coverage at other clinics in the region as needed.

Geisinger offers a competitive benefits package, including health, dental, and vision coverage from day one, multiple medical plans, pre-tax savings accounts, company-paid insurance, a 401(k) plan with contributions, generous PTO, tuition reimbursement, wellness programs, family support, Employee Assistance Program, and voluntary benefits.