Patient Access Representative

Health eCareers; Northampton (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

Ein fortschrittliches Unternehmen sucht einen Patient Access Representative, der sich um die Abrechnung und Patientenverwaltung kümmert. In dieser Rolle sind Sie für die Überprüfung von Konten, die Verifizierung von Versicherungsleistungen und die Lösung von Abrechnungsproblemen verantwortlich. Sie arbeiten in einem unterstützenden Umfeld, das sich der Genesung von Patienten widmet und gleichzeitig hervorragende Kundenservicefähigkeiten erfordert. Diese Position bietet die Möglichkeit, in einem dynamischen Team zu wachsen und einen positiven Einfluss auf die Gemeinschaft zu haben. Wenn Sie eine Leidenschaft für die Gesundheitsversorgung haben und gerne im Team arbeiten, ist dies die ideale Gelegenheit für Sie.

Benefits

Wettbewerbsfähiges Gehalt

Umfassende Leistungen (medizinisch, zahnmedizinisch, visionär, 401(k))

Großzügiger bezahlter Urlaub

Wachstums- und Entwicklungsmöglichkeiten

Belohnende Arbeit zur Bekämpfung der Opioidkrise

Qualifications

• Mindestens 2 Jahre Erfahrung in einer medizinischen Einrichtung.
• Kenntnisse über Medicaid, PAC und kommerzielle Versicherungen sind von Vorteil.

Responsibilities

• Überprüfung und Pflege von Konten und Transaktionen.
• Verifizierung von Versicherungsleistungen und Abrechnungsinformationen.

Skills

Kundenservicefähigkeiten

Kenntnisse über medizinische Abrechnungsverfahren

Kommunikationsfähigkeiten

PC-Kenntnisse (Microsoft Word und Excel)

Education

High School Diplom oder gleichwertig

Tools

Microsoft Word

Microsoft Excel

Job description

Description

Full Time Patient Access Representative / Patient Account Representative

Health Care Resource Center is looking for a hardworking and conscientious Patient Access Representative/ Patient Account Representative to perform various administrative tasks with a keen eye for detail. The patient account representative is primarily responsible for patient billing, including verification of invoice information, maintenance of third-party billing records, and resolution of a variety of problems.

Responsibilities:

1. Review, maintain, and process fiscal/account records and transactions related to patient’s accounts.
2. Verify insurance benefits and billing information by terminal and/or telephone. Annotate accounts with insurance coverage and estimated patient shares.
3. Contact third-party payers (insurance providers and state/federal agencies) for payment post billing.
4. Resolve issues with payment and billing, authorization process.
5. Reconcile daily money collected.
6. Forward information as appropriate to expedite payment.
7. Maintain accurate accounts, including required signatures, proper account annotation, current demographics, and correspondence.
8. Ensure completion of pre-authorization process by inquiry and referral to clinician.
9. Monitor insurance authorizations and claim rejections.
10. Maintain fiscal records and/or worksheets for calculations, extensions, and verifications related to record keeping for assigned patient accounts.
11. Perform tasks consistent with authorization and billing requirements.
12. Contact patients for payment of accounts or payment arrangements according to current policy.
13. Manage revenue cycle, production logs, balances, and collections for self-pay clients.
14. Maintain confidentiality of patient records.
15. Assist with archiving discharged files, including archiving.
16. Respond appropriately to requests for information regarding accounts from payers, attorneys, and others.
17. Backup Receptionist as needed: checking in patients, collecting payments, answering phones, scheduling intakes, and data entry.
18. Other duties as assigned.

Qualifications:

• High school diploma or equivalent with at least 2 years’ prior experience in a medical office setting.
• 2-4 years’ experience with Medicaid, PAC, and commercial insurance (preferred).
• Excellent customer service skills and professional public presentation skills, including telephone etiquette.
• Knowledge of medical insurance claims procedures, documentation, and records maintenance.
• Knowledge of medical billing procedures, gathering, and compiling data into reports.
• Proficient in basic PC skills; Microsoft Word and Excel preferred.
• Effective communication skills, both orally and in writing.
• Self-directed with the ability to work independently.
• Ability to understand and follow oral and written directions, establish and maintain effective relationships with patients, staff, and peers.
• Ability to work with a diverse population, manage stressful situations, and exhibit excellent customer service skills.
• Satisfactory drug screen and criminal background check.

Benefits:

• Competitive salary
• Comprehensive benefits including medical, dental, vision, and 401(k)
• Generous paid time off
• Opportunities for growth and development
• Rewarding work contributing to opioid epidemic recovery efforts

What You Can Expect:

Health Care Resource Center, a progressive substance abuse treatment organization, is committed to providing high-quality patient care in a comfortable outpatient setting. Our goal is to address the physical, emotional, and mental aspects of opioid use disorder to help patients achieve long-term recovery and an improved quality of life.

We are committed to Equal Employment Opportunity (EEO) and compliance with all laws prohibiting employment discrimination based on race, color, age, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic information, disability, veteran status, or any other protected classification.

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Contact Information:

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