Patient Access Representative

nashvillegeneralhospital; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits begin on day 1

Healthcare plan

401K retirement plan

Up to 12 holidays

Free parking

Job summary

Nashville General Hospital is seeking a Patient Access Representative in Nashville, TN. The role is responsible for welcoming patients, verifying benefits, scheduling, registrations, and referrals to services, while maintaining excellent customer service standards.

Qualifications include at least 2 years in patient access in a fast-paced healthcare setting, insurance verification, scheduling experience, and strong medical terminology. Bilingual English/Spanish is highly encouraged.

Qualifications

• Minimum of 2 yrs work experience in a patient access, fast-paced healthcare environment.
• Insurance Verification Experience
• Healthcare Scheduling Experience
• Medical Terminology Highly Preferred
• Bilingual English/Spanish Highly Encouraged to Apply
• Experience working with managed care health plans
• Excellent patient registration skills
• Excellent customer service and telephone etiquette required
• Solid knowledge of medical terminology
• High School Diploma (Equivalent) or Higher

Responsibilities

• Greet and assist patients; provide high-quality customer service.
• Schedule surgeries/procedures and appointments; communicate details to patients and staff.
• Adhere to confidentiality, policies, and maintain a clean, safe work area.

Skills

Customer service

Bilingual English/Spanish

Telephone etiquette

Medical terminology

Data entry

Computer skills

Insurance verification

Education

High School Diploma or equivalent

Tools

Scheduling systems

Registration software

Job description

Nashville General Hospital is hiring for a Patient Access Representative for Patient Access Services as a full-time job in Nashville, Tennessee.

The Patient Access Representative is the first line of quality service to our patients and our guests. This position serves as the ambassador of service, setting the standard. This position greets customers and subsequently provides the highest level of customer service possible. Performs timely and accurate registrations, scheduling, complete benefit verification, patient education (regarding benefits), scanning, faxing, and appropriate authorizations, and referrals for services.

Patient Service Representative Roles & Responsibilities:

• Customer Service- Treats all customers with dignity, respect and courtesy at ALL times, while proactively assisting customers as needed.
• Scheduling- Schedules surgery/procedures, PAT appointments and 1st post-op visit with appropriate services. Communicates appointments to patients, physicians and others as required. Maintains department data base as back up. Acts as liaison to facilitate communications between physicians, patient/families, PAT, OR, patient access, patient accounts, payors, and outside customers.
• Department Responsibilities- Follows hospital and departmental rules and regulations by adhering to policies/procedures such as confidentiality, code of conduct, attendance and payroll policies. Maintains a safe and clean patient care area. Uses work time productively

Required Skills & Qualifications:

• Minimum of 2 yrs.work experience working in a patient access fast-paced healthcare environment.
• Insurance Verification Experience
• Healthcare Scheduling Experience
• Medical Terminology Highly Preferred
• Bilingual English/Spanish Highly Encouraged to Apply
• Experience working with managed care health plans
• Excellent patient registration skills
• Excellent customer service and telephone etiquette required
• Solid knowledge of medical terminology
• Proficient computer skills; internet, typing, data entry
• High School Diploma ( Equivalent) or Higher

About Nashville General Hospital

Nashville General Hospital (NGH) is Nashville’s original community- based hospital. Joint Commission accredited, NGH readily accommodates a wide range of needs from emergency services and acute care to ancillary and ambulatory services. NGH continues to maintain its strong commitment to the healthcare needs of Nashville and Davidson County underserved, while also providing care to all segments of the community

Our benefits include:

• Benefits begin on the first day of the month after one full calendar month of employment
• Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses
• Short and Long-Term Disability - up to 60% of eligible weekly pay
• Life Insurance - Metro provides you with basic life and AD&D coverage at no cost to you
• 401K Retirement Plan- eligible up to IRS max limits and includes company contribution
• Shift and Weekend Differential Pay Offered on Nights and Weekends
• Tuition Reimbursement for Employee and Dependents
• Clinical Ladder Program
• Up to 12 paid holidays each Year
• Flexible Spending Accounts
• Free Parking for all employees
• HRSA eligible Employer (Loan Forgiveness Program)

Nashville General Hospital is an Equal Opportunity Employer/Disability/Veteran.