RN Practice Manager

nashvillegeneralhospital; Nashville (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Onsite gym

Free parking for all employees

Retirement plan

Tuition reimbursement for employee and

dependents

Shift and weekend differential pay

Disability insurance

Life Insurance

Job summary

Nashville General Hospital is hiring an onsite RN Practice Manager for our MetroCenter clinic. The role provides direct management, staffing oversight, policy implementation, and performance improvement support to ensure high-quality, efficient care.

Responsibilities include budgeting, staff training, workflow optimization, and ensuring HIPAA, TJC, and PCMH/PCSP compliance. The position requires strong leadership, communication, and operation management skills in an ambulatory setting.

Qualifications

• ADN or BSN (preferred) with three years of progressive responsibility in an ambulatory clinical setting.
• 2-3 years of leadership and team supervisory experience.
• Experience in a clinic setting, PCMH/PCSP, and EMR a plus.

Responsibilities

• Plan, organize, and manage operations of one or more clinics, aligning with NGH’s vision and strategic plan.
• Monitor revenues and expenditures; assist in budgeting and reporting.
• Manage clinic flow to ensure compliance, efficiency, and patient satisfaction.
• Conduct regular rounds to evaluate patient care, operations, and staff needs.
• Oversee revenue cycle components to meet budget targets; present monthly reports.
• Lead and participate in staff development, meetings, and performance reviews.

Skills

Leadership

Staff supervision

Communication

Policy implementation

Performance improvement

Healthcare operations

Education

BSN/ADN

Tools

Electronic Medical Records

Job description

Nashville General Hospital is hiring for an ONSITE RN Practice Manager full time at our clinic in the MetroCenter area.

The RN Practice Manager will provide direct management for the clinic[s]. Duties include supervision of personnel, staffing, implementation of new and continued existing policies and procedures, adherence to TJC, HIPAA, PCMH, PCSP, performance improvement, and compliance policies. Assist staff and physicians with all areas of the practice; assist with training of existing staff and new staff.

Role & Responsibilities:

• Plans, organizes, and manages the operations and activities of one or more health clinics or health programs, ensuring a strategy for future grown in alignment with NGH’s vision, mission, and strategic plan; provides financial and management expertise to ensure that all patients receive high quality, affordable and efficient care; responsible for the day-to-day activities related to access, efficiency, productivity, service experience, scheduling, billing, provider communication and quality.
• Monitor revenues and expenditures; assists in maintaining budgetary control and meet budgeted productivity targets; develops data collection systems and prepares regular statistical and progress reports.
• Manages the flow of the clinic to ensure compliance, efficiency, and patient satisfaction.
• Makes regular rounds to clinics to evaluate status of patient care, operation and environment of the clinics and staff needs; evaluates progress of assigned areas and plans, implements, and evaluates programs to meet current and anticipated needs.
• Manages revenue cycle components related to clinic operations to include charge reconciliation for providers and facility to meet budget targets; presents monthly revenue reports to key staff.
• Must be a working manager that is willing and able to assist and/or perform in roles as needed by the clinic practice.
• Develops schedule, staff’s hours, and patient flow for the center while executing corporate policies and procedures.
• Conducting day-to-day business of the practice
• Establish priorities and guidelines for maintaining efficient and expedient workflow for the clinic.
• Responsible for overseeing the clinic's plan for meeting productivity goals.
• Responsible for developing, implementing, and monitoring strategies for encouraging staff to maintain a positive attitude and professional behavior. When necessary, facilitate resolution of problems and issues in a team-centered atmosphere.
• Facilitate site meetings, in-service meetings, attend and participate in management meetings, community partner meetings, and marketing activities as required.
• Monitor and ensure adequate stock of supplies, including all medicines and equipment.
• Supervision of all staff and maintaining appropriate working environment for physicians and employees.
• Familiar with applicable employment laws
• Planning and conducting regular staff meeting
• Works together with Finance and Operation departments to develop an annual business plan for the clinic.
• Tracks key performance indicators and reviews monthly.
• Performs annual performance and development review for team members.
• Motivates/leads staff and sets goals/priorities for staff and physician engagement.
• Requires excellent communication skills and the ability to navigate difficult discussions regarding performance improvement plans, as well as staff and provider coaching and development.
• Ensures OSHA compliance
• Able to lead/participate in benchmarking and understanding PCMH/PCSP deliverables
• Interfaces with the support center and department leads to ensure center resources are being deployed effectively from finance, operations, marketing, and training.

Required Skills & Qualifications:

• ADN or BSN (preferred) with three years of progressive responsibility in an ambulatory clinical setting
• 2-3 years of leadership and team supervisory experience.
• Candidates must have a minimum of two - three years’ experience in a clinic setting, previous PCMH/PCSP and experience with electronic medical records a plus.
• Previous management experience in a clinic preferred.

About Nashville General Hospital

Nashville General Hospital (NGH) is Nashville’s original community- based hospital. Joint Commission accredited, NGH readily accommodates a wide range of needs from emergency services and acute care to ancillary and ambulatory services. NGH continues to maintain its strong commitment to the healthcare needs of Nashville and Davidson County underserved, while also providing care to all segments of the community.

Our benefits include:

Benefits begin on the first day of the month after one full calendar month of employment

• Programs to reduce share of deductible and total out-of-pocket expenses
• Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses (see NGH providers without co-pays)
• Short and Long-Term Disability - up to 60% of eligible weekly pay
• Life Insurance - Metro provides you with basic life and AD&D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you.
• Retirement Plan - eligible up to IRS max limits and includes company contribution
• Shift and Weekend Differential Pay Offered on Nights and Weekends
• Tuition Reimbursement for employee and dependents
• 12 paid holidays - any holiday worked is another holiday banked
• Flexible Spending Accounts
• Onsite Gym
• Free Parking for all employees

Nashville General Hospital is an Equal Opportunity Employer/Disability/Veteran