Patient Access Representative

Marion Health; Marion (IN); On-site; USD 38,000 - 54,000; Full time

Job summary

Marion Health is seeking a Patient Access Representative to support the Patient Access department. You will schedule appointments, verify insurance, and assist with pre-admission, registration, and financial data collection in a courteous, professional manner.

The role requires a high school diploma, 1 year in a clerical/healthcare/customer service role, and BLS certification or ability to obtain during orientation. Multiple locations and day shifts are possible.

Qualifications

• High School diploma or its equivalent.
• One (1) year accumulated experience in a clerical, healthcare related position, or customer service.
• BLS certification or must obtain during Orientation and prior to reporting to department.

Responsibilities

• Schedule appointments and registrations, including insurance verification and pre-cert follow-up.
• Assist with pre-admission, admission, registrations, and ordering tests and procedures.
• Verify medical necessity and collect payments at point of service in a courteous, professional manner.
• Interview and gather complete demographics and financial data; inform patients of rights and policies.
• Perform other duties as assigned.

Skills

Excellent communication

Teamwork

Time management

Detail oriented

Computer skills

Confidentiality

Education

High School diploma

Tools

Microsoft Office

Job description

Professional and Business Support Careers

Full Time , Days

Hours/Pay Period: 80

Additional Shift Details: Multiple locations

Posted 10/08/2026

Job Summary

Patient Access is a service department of the hospital involved with assisting patients, medical staff and ancillary departments. The Patient Access Representative is responsible for the scheduling, insurance verification, pre-cert follow-up, pre-admission, admission, registration, ordering of tests and procedures, verifying medical necessity and point of service collections of all patients into the hospital in a courteous and professional manner. He/she is responsible for interviewing and gathering complete and accurate demographic and financial data to complete the above functions in a timely manner and informing patients of their rights, hospital policies and procedures. Performs other duties as assigned.

• High School diploma or its equivalent.
• One (1) year accumulated experience in a clerical, healthcare related position, or customer service.
• BLS certification or must obtain during Orientation and prior to reporting to department.

Preferred Job Requirements

Skills / Knowledge / Abilities

• Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage.
• Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
• Excellent time management, and organizational skills.
• Ability to problem solve, multi-task in a fast-paced setting and work well in a team environment.
• Developed computer skills to include proficiency with Microsoft Office, telephone system and the ability to learn and proficiently perform computer applications related to department operations and job function.
• High degree of accuracy with concentration and close attention to detail.
• Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.

Working Conditions

• Typical office environment with prolonged sitting.
• Work subject to interruptions and occasional high stress levels.
• Ability to work occasional extended hours, evenings and/or weekends based on the needs of the department.
• Ability to be flexible to work at various office locations.
• Works with protected health information.

Physical and Mental Activities, Tools and Equipment

• Use of personal computer and other standard office equipment including but not limited to: telephone, fax, copier, calculator, and scanners.
• Repetitive wrist, finger and hand movement. Occasional manipulation of large volumes of books, charts, reports or files.
• Ability to lift supplies or equipment.
• Ability to push wheelchairs for patients.
• Ability to push workstation on wheels throughout various hospital locations.
• Lifting, pushing, pulling, walking sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner.

Equal Opportunity Employer
Marion Health is a smoke-free environment.