Patient Access Representative

Talentify; Lawrence (MA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Flexible schedules

Night/weekend differential

Job summary

Merrimack Health in Lawrence, MA is seeking a Patient Access Representative to handle pre-registration and registration with accuracy and professionalism. You will coordinate data collection, insurance verification, and patient identification for billing, while delivering excellent customer service in a busy hospital setting.

The role emphasizes attention to detail, data entry skills, and strong communication with patients and offices.

Qualifications

• High School diploma or equivalent required.
• Computer and typing experience required.
• Customer service skills are essential.

Responsibilities

• Perform accurate registration and insurance verification, ensuring collection of all data elements for correct patient identification and billing.
• Communicate professionally with patients and offices to provide excellent customer service in diverse situations.
• Comply with cash collection, balancing, batching, and depositing per hospital policies.
• Review error reports and correct issues before the end of the shift.
• Manage all incoming calls to the department and route as needed.
• Complete other duties as assigned.

Skills

Registration

Insurance verification

Customer service

Data entry

Education

High School diploma

Job description

As the Patient Access Representative, you will perform all tasks related to pre-registration and registration of patients in an efficient, accurate and professional manner to ensure that the patient, physician and hospital needs are met.

Duties and Responsibilities:

• Perform accurate registration and insurance verification, ensuring collection of all critical data elements necessary for proper patient identification for registration and billing.
• Communicate in a professional, positive and respectful manner with patients and offices and provide consistent, excellent customer service in a variety of situations.
• Complies with point-of-service cash collection, balancing, batching, and depositing in accordance with hospital policies.
• Review error reports are provided and correct errors before the end of the shift.
• Manage all incoming calls into the department and distribute them as necessary.
• Complete other duties as assigned.

Required:

• High School diploma
• Computer and typing experience
• Customer service skills

Preferred:

• Prior experience working directly with the public in a healthcare patient access environment.
• Prior knowledge of third-party insurance and medical terminology.
• English/Spanish bilingual is preferred.
• Bilingual English-Spanishhighly encouraged to apply

Flexible schedules available! Additional pay differential for nights and weekends!

Merrimack Health is a private, non-profit community hospital providing the Merrimack Valley & southern New Hampshire regions with patient-centered, compassionate, and quality health care for the whole family. For over 140 years, the dedicated doctors, nurses, and staff of Merrimack Health have been committed to improving the health of the people and communities we serve. We offer competitive pay, a robust benefit package, generous paid time off and free parking! We are an Equal Opportunity Employer committed to hiring a diverse workforce.

In 2022, Healthgrades ranked MH in the top 5 percent of hospitals in the country, and was awarded a top spot on Forbes’ annual list of America’s Best-In-State Employers 2020!