Nashoba ED Registration Representative 40 Hours Evenings

UMass Memorial Health; Massachusetts; On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Signing bonus possible

Job summary

UMass Memorial Health is seeking an entry-to-mid level Registration Specialist to support patient admissions and revenue cycle activities at Marlborough campus. You will accurately capture demographics, verify insurance, obtain authorizations, and schedule Radiology/Lab services, while collecting patient liabilities and ensuring smooth registration workflows.

The role requires attention to detail, strong customer service, and knowledge of medical terminology.

Qualifications

• Minimum 1–2 years of data entry experience.
• Proficient data-entry skills with attention to detail.
• Windows-based computer skills and ability to navigate software.
• Strong customer service skills, both verbal and written.
• Knowledge of medical terminology.
• Ability to work in a high-volume, team-oriented environment.
• English speaking, reading and writing skills.

Responsibilities

• Accurately obtains and enters demographic, insurance and related patient information.
• Verifies patient insurance coverage and ensures pre-authorization as required.
• Verifies workers' compensation and auto coverage when needed.
• Schedules Radiology, Lab and basic ancillary service appointments.
• Completes ED and Labor & Delivery demographic and insurance collection.
• Coordinates provision of multiple services to patients.
• Collects patient liabilities such as deductibles, copays and balances.

Skills

Data entry

Customer service

Medical terminology

Team environment

English proficiency

Education

High School Diploma

Associate or Bachelor's in Healthcare or Business

Tools

EPIC

Job description

Exemption Status: Non-Exempt

Hiring Range: $16.24 - $29.23

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details: Holidays - Every Other Holiday, Sunday through Saturday, Weekends - Every Other Weekend

Scheduled Hours: 40 hrs 3p-11:30p

Shift: 2 - Evening Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 10021 - 5662 Op Registration

Union: SHARE Marlborough

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under the general direction of the Registration Services Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration of patients.

II. Major Responsibilities:

• 1. Accurately obtains and enters demographic, insurance and other related patient information into the computer-based patient registration/scheduling system. Ensures all patient and/or witness signatures are collected on appropriate paperwork such as HIPAA, Consent to Treat, etc.
• 2. Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. Follows up to correct discrepancies as required.
• 3. Obtains and verifies workman's compensation and automobile coverage when required.
• 4. Schedules and/or arrives Radiology, Lab, and basic ancillary service appointments.
• 5. Arrives and completes Emergency Department and Labor & Delivery demographic and insurance collection.
• 6. Coordinates the provision of multiple services to patients.
• 7. Collects patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
• 8. Performs Surgical Day admissions.
• 9. Performs bed control, transfers, discharges, and admissions tasks.
• 10. Provides patient with standard information regarding their personal preparation for scheduled procedures and services.
• 11. Assesses patients' financial needs and directs accordingly to financial counseling and refers to appropriate person or area.
• 12. Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, transcribe paper orders when applicable, mailing packets, etc.
• 13. Maintains accurate and timely records, logs, files, and related information as required.
• 14. Completes online death certificate registry.
• 15. Receive and secure patient valuables.
• 16. Monitors and maintains Patient Access and Revenue Cycle Work queues to ensure accurate and timely billing.

Standard Staffing Level Responsibilities:

• 1. Complies with established departmental policies, procedures and objectives.
• 2. Attends variety of meetings, conferences, seminars, and on-going training as required or directed.
• 3. Demonstrates use of Lean Methodology and Quality Improvement in daily operations.
• 4. Complies with all health and safety regulations and requirements.
• 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• 6. Performs other similar and related duties as required or directed.

All Responsibilities are essential job functions unless otherwise noted.

III. Position Qualifications: License/Certification/Education:

Required:

• High School Diploma.

Preferred:

• Associate or Bachelor's Degree in Business or Healthcare related field.

Experience/Skills:

Required:

• 1. Minimum of 1-2 years of data entry experience.
• 2. Proficient data-entry skills with attention to detail.
• 1. Must have computer skills that include use of Windows and the ability to navigate.
• 2. Strong customer service skills both verbal and written; with a variety of internal and external customers.
• 3. Demonstrated knowledge of medical terminology.
• 4. Ability to work in a high volume, team-oriented environment.
• 5. English speaking, reading and writing skills.

Preferred:

• 1. Experience in hospital admissions, insurance, billing, scheduling or telephone customer service.
• 2. Previous insurance verification and/or authorization.
• 3. Bilingual speaking, reading, and writing skills.

Unless certification is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.
Department-specific competencies, including age-specific competencies, and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with the position incumbents.

IV. Physical Demands and Environmental Conditions: Work is considered light. Position requires work indoors in a normal office environment. Holiday and/or weekend shift work, as well as after-hours coverage as required.

EPIC and secretarial experience is a plus.

This position will work every other weekend, and Holidays as assigned. Also, while training can be assigned different shifts as needed. The initial onsite training will be at the Marlborough Campus for several weeks. Must be available 8-5pm for 8 weeks of training, if needed. Once training is completed the assigned shifts are the ones noted below and can be subject to change based on departmental need. Week A Monday, Tuesday, Wednesday, Thursday, Saturday 3pm-11:30pm Week B Sunday, Monday, Tuesday, Wednesday, Thursday 3pm-11:30pm

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.