Guarantor Collector

Cardiovascular Institute of the South; Houma (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Short-term disability

Long-term disability

Life insurance

Training resources

Merit-based raises

Employee events

EAP for employees and dependents

Job summary

Cardiovascular Institute of the South is seeking a Guarantor/Collections Clerk for the billing office. The role focuses on monitoring delinquent patient accounts, communicating with patients about balances, and recommending collection actions to maintain CIS’s financial health.

You will educate patients on billing policies, insurance benefits, and delinquent accounts, while posting adjustments and supporting overall office operations.

Qualifications

• High school diploma or better required.
• Ability to understand and operate computer systems.
• Comfortable speaking with patients about sensitive financial matters.

Responsibilities

• Monitor delinquent patient accounts and take appropriate collection actions.
• Communicate with patients regarding billing issues and balances.
• Recommend collection agency referrals when needed.
• Post monthly account adjustments and prepare collection lists.
• Educate patients about insurance benefits, billing policies, and delinquent accounts.

Skills

Organizational skills

Time management

Computer literacy

Patient communication

Proactive problem solving

Teamwork

Education

High School or higher

Job description

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.

What We Offer:

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents

About the Role:

Works in the billing office as a Guarantor/Collections Clerk.

Monitors patient accounts for delinquency and takes appropriate collection actions.

Communicates directly with patients regarding billing issues and outstanding balances.

Makes recommendations for collection agency referrals.

Posts various monthly account adjustments and prepares collection lists.

Educates and counsels patients about insurance benefits, billing policies, and delinquent accounts.

Performs additional duties as needed to support the goals and mission of CIS.

How You’ll Drive Our Mission Forward:

Helps maintain the financial health of CIS by actively managing delinquent patient accounts.

Ensures patients are informed and supported in understanding their billing responsibilities.

Contributes to a positive patient experience by handling billing concerns professionally and clearly.

Supports smooth office operations through timely reporting, adjustment postings, and effective communication.

Promotes CIS’s patient-centered philosophy through education and financial guidance.

What Makes You a Great Match:

You’re a high school graduate with strong organizational and time management skills.

You have the ability to understand and operate computer systems.

You’re comfortable speaking with patients about sensitive financial matters in a respectful and helpful manner.

You have a proactive approach to resolving billing issues and delinquent accounts.

You value teamwork and are flexible in supporting broader office and organizational goals.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Required

High School or better.

Experience

Licenses & Certifications

Equal Opportunity Employer
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