Patient Access Representative

Blue-Ridge-Health; Hendersonville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability coverage

403(b) retirement with company match

9 paid holidays

PTO and Personal Day accrual from day

Job summary

Blue Ridge Health is seeking a Patient Access Representative to join our clinic team. You will assist patients with check-in/check-out, ensure data accuracy and confidentiality, and handle scheduling calls with a focus on excellent service.

Ideal candidates have 1 year in a medical office, superb communication, and a collaborative approach to working with diverse patients and colleagues.

Qualifications

• One year of experience in a medical office (preferred but not required).
• Stellar communication skills for staff, patients, providers and stakeholders.
• Team-oriented mindset to work with various departments.
• Desire to work with diverse patient populations and interdisciplinary teams.

Responsibilities

• Assist patients with check-in and check-out during appointments.
• Answer patient phone calls to help with scheduling and inquiries.
• Ensure patient data is up to date and remains confidential.
• Collaborate with clinicians and staff to deliver compassionate care.

Skills

Customer service

Phone communication

Team player

Interdisciplinary collaboration

Data confidentiality

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Access Representative

Blue Ridge Health is currently seeking a Patient Access Representative to be part of our clinic team!

What We Offer You:

• A competitive benefits plan, including Medical, Dental and Vision
• Company sponsored life insurance and short and long-term disability coverage
• 403(b) retirement account with company matching
• 9 paid holidays per year
• PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!)

What You'll Do:

As a Patient Access Representative, you will work as an integral member of the team by providing excellent customer service to all internal and external customers of BRH. This role includes assisting patients with check-in and check-out during appointments while making sure all patient data is up to date and remains confidential. Other responsibilities include answering patient phone calls to assist with scheduling appointments.

What We're Looking For:

• One-year experience working in a medical office environment (This is preferred, but not required. We can help you learn the ropes!)
• Stellar communication skills that allow you to easily and effectively communicate with staff, patients, providers, peers, supervisors and community stakeholders
• A team player that can help build a positive environment by working cooperatively with other individuals and departments throughout the organization
• A desire to work with an interdisciplinary healthcare team and culturally diverse patient population
• High School Diploma or Equivalent (required)

About Blue Ridge Health:

At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.