Patient Access Representative

Adventist Health; Hanford (CA); On-site; USD 35,000 - 52,000; Full time

Job summary

Adventist Health is seeking a patient registration professional to ensure timely and accurate patient intake. You will interview patients for account information, verify insurance, calculate patient liability, and obtain necessary signatures for treatment.

The role also involves processing physician orders, organizing paperwork, and guiding patients to their destinations within the facility. Strong attention to detail and customer service are essential.

Qualifications

• High School diploma or GED preferred.
• Associate degree or related experience preferred.

Responsibilities

• Register patients timely and accurately for services.
• Verify insurance information and calculate patient liability.
• Explain hospital policies and answer patient questions clearly.
• Ensure all required signatures are obtained for treatment.
• Check physician orders and attach to patient records for correct testing.
• Print and collate paperwork for distribution to units/departments.
• Escort patients to designated areas as needed.

Skills

Customer service

Interpersonal skills

Attention to detail

Education

High School Diploma or GED

Associate degree or related experience

Job description

Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect.
Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.

Job Summary:

Responsible for timely and accurate patient registration. Interviews patients for all pertinent account information. Verify all insurance and calculates and collects patient liability amounts. Ensure that all necessary signatures are obtained for treatment. Answer any questions and explain policies clearly. Check for physician orders and attaches them to appropriate patient record to ensure correct test is received. Print and collate any paperwork needed for each patient to for distribution to unit/department. Escorts patients to his/her area or refers patient to available escort as needed.

Job Requirements:

Education and Work Experience:

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred

Essential Functions:

• Check for physician orders and attaches them to patient medical record to ensure that patients are receiving appropriate tests.
• Choose correct health plan and accurately and research to ensure accuracy when verifying insurance. Enter all authorization information accurately as needed.
• Follows guidelines and instructions from senior staff.
• Performs other job-related duties as assigned.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.
Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.