Patient Access Representative

Lifepoint Health®; Gallatin (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Tuition assistance

EAP program

Job summary

Highpoint - Sumner Regional Medical Center is seeking a Patient Access Representative to handle patient registrations, verify demographics and insurance, and collect payments at the point of service. The role requires attention to detail and a strong commitment to patient service.

Schedule: 4:30pm-3:00am, Thursday-Wednesday. The position supports department operations and reports to the Director or Manager of the Department.

Qualifications

• High School Diploma required.

Responsibilities

• Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions.
• Verifies benefits and obtains authorizations as needed.
• Collects co-pays/deductibles at the point of service to expedite admitting process.
• Communicates professionally with patients and families; protects patient privacy.

Skills

Customer service

Professional communication

Data entry

Privacy and confidentiality

Education

High School Diploma

Job description

Your Experience Matters

At Highpoint - Sumner Regional Medical Center is we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

Your Experience Matters

At Highpoint - Sumner Regional Medical Center is we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

What We Offer

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

Job Summary

Patient Access Representative Position Summary Schedule: 4:30pm-3:00 am Thursday-Wednesday Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions. Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process. Provides a positive first impression of the facility. Reports to the Director or Manager of Department.

Essential Functions

• Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
• Distributes and explains forms, documents, and educational handouts to patients and families.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
• Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.
• Protects patient privacy and confidentiality in all registration activities.
• Participates in performance improvement and required education.
• Works alternate shifts/areas as needed to support department operations.
• Performs other duties as assigned.

Education/Experience:

High School Diploma required.

Schedule: 4:30pm- 3:00 am Thursday- Wednesday

EEOC Statement

Highpoint - Sumner Regional Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.