Patient Access Representative

UnityPoint Health; Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

401K matching

Dental and health insurance

Daily Pay

Tuition reimbursement

Adoption assistance

Pet insurance

Job summary

UnityPoint Health in Des Moines, IA is seeking a Patient Access Representative for a full-time night shift (11pm-7am). You will facilitate patient admission, registration, insurance verification and scheduling, ensuring accurate data entry and smooth patient flow.

Responsibilities include collecting and recording demographic and financial information, assisting with registration, handling inquiries, guiding patients, and collaborating with central scheduling.

Qualifications

• High School Diploma or equivalent required.
• Two years of customer service or healthcare-related experience preferred.

Responsibilities

• Accurately collects and records demographic, insurance/financial and clinical data.
• Maintains knowledge of insurance verification and plans.
• Answers calls and directs inquiries professionally.
• Educates patients on financial obligations and payment options.
• Supports patient self-service registration and collaborates with scheduling.

Skills

Customer service

Communication

Data entry

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Electronic Health Records

Job description

Overview

Full-time 11pm-7am- Week 1: Monday-Thursday, Saturday; Week 2: Sunday-Thursday

The Patient Access Representative is responsible for facilitating patient admission, registration, insurance verification, and scheduling, ensuring accuracy and efficiency in the registration process. The role addresses patient inquiries and manages patient wayfinding. The role also supports administrative tasks and ensures compliance with financial and insurance procedures.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computersystem.Ensuresinformation source isappropriateand all required documentation are on file
• Maintains knowledge and understanding of insurance verification and understanding of insurance plans
• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls inan appropriateand professional manner
• Communicates effectively to provideappropriate educationregardingpatient financial obligations through POS and estimates.
• Participates in performance improvement initiatives anddemonstratesinitiative to improve quality and customer services with a goal to exceed customer expectations.
• Maintain ability to perform roles associated with patientself serviceregistration processes
• Monitors andmaintainsmultiple work queues
• Refer patients who need financialassistancewith their clinic/hospital bills to a Financial Advocate
• Perform functions other than described due to extenuating circumstances
• Schedules walk in procedures andcollaborateswith central schedulingregardingother needs

Qualifications

Education:

• High School Diploma or equivalent required.

Experience:

• Two (2) years of customer service OR healthcare related experience preferred.

License/Certification:

• None