Patient Access Representative

All Care Health Center; Council Bluffs (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Gesundheitsunternehmen sucht einen engagierten Patient Access Representative, der die erste Anlaufstelle für Patienten darstellt. Diese Rolle bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, in dem exzellenter Kundenservice und die effiziente Verwaltung von Patienteninteraktionen im Vordergrund stehen. Sie werden für die Registrierung, Versicherungsüberprüfung und die Unterstützung der Patienten verantwortlich sein. Wenn Sie eine Leidenschaft für die Gesundheitsversorgung haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Medizinische, zahnärztliche und Augenversicherung

Generöse Freizeit

Arbeitgeberfinanzierte Lebensversicherung

401(k) mit 4% Matching

Zusätzliche Vergütung für zweisprachige Fähigkeiten (Spanisch)

Öffentliches Dienstdarlehensverzeihungsprogramm

Qualifications

• Mindestens ein Jahr Erfahrung im Kundenservice, bevorzugt im Gesundheitswesen.
• Grundkenntnisse in Computersystemen und Datenentry-Fähigkeiten.

Responsibilities

• Erstkontakt mit Patienten durch Telefon und persönliche Interaktionen.
• Registrierung von Patienten und Überprüfung der Versicherungsberechtigung.

Skills

Kundenservice

Datenentry

Tools

Computer-Systeme

Job description

All Care Health Center | Council Bluffs , IA 51501

All Care Health Center's mission is to provide affordable, comprehensive, high quality health care to the entire community. We will strengthen access to quality-integrated healthcare, by removing barriers for those with the greatest need, and developing community relationships, to enhance the future of our community's well-being.

We offer a comprehensive benefits package, including:

• Medical, Dental and Vision Insurance;
• Generous time off including:
• Employer paid Life Insurance and Long-Term Disability;
• 401(k) match up to 4%, and more!
• Additional pay for bilingual (Spanish)
• Public Service Loan Forgiveness Program Eligibility

POSITION OVERVIEW

The Patient Access Representatives is the first contact with patients both by telephone as well as in person and provide exceptional customer service through scheduling, registration, insurance verification, collection of payments and investigation of patient billing discrepancies.

SCHEDULE AND PAY

This is a full-time (40 hour) position.

Clinic Open: Monday - Thursday 8AM - 7PM, Friday 8AM - 5PM, and Saturday 8AM - 12PM. Scheduling needs will be discussed during interview. The pay depends on experience and starts at $16.50/hour.

DUTIES

• Provides exceptional customer service through face to face or phone interactions with all patients and members of the work team to effectively gather accurate information to complete tasks and facilitate patient flow and care.
• Accurately and efficiently register patients and verify insurance eligibility
• Collect nominal fees, insurance copays and account balance payments from patients
• Aids with internal & external incoming calls, and transfer to the appropriate departments.
• Monitor the waiting room area to be sure patients and visitors are assisted in timely manner.
• Responsible to complete appointment reminder/confirmation calls per clinic specifications for future appointments.
• Assist with updating and obtaining sliding fee information according to ACHC guidelines.
• Audit accuracy of account type and update as appropriate based on daily input.
• Collaborates with nursing team and providers to coordinate appointments to meet patient's needs.

QUALIFICATIONS

• At least one year customer service experience; healthcare setting strongly preferred
• Basic knowledge of computer systems and data entry skills

At All Care Health Center, we are committed to providing an environment of equal employment opportunities to all applicants without regard to race, color, religion, marital status, age, national origin, physical or mental disability, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under applicable law.

This employer participates in E-Verify, a federal program that confirms employment eligibility for all new hires. Upon accepting a job offer, you will be required to complete a Form I-9 to verify your identity and employment authorization to work in the United States.

If you need assistance or an accommodation in applying for this or other job postings, please contact the HR department at ~~~.

Equal Opportunity Employer, including disabled and veterans.