Patient Access Representative

CHI Health Mercy Council Bluffs; Council Bluffs (IA); On-site; USD 32,000 - 45,000; Full time

Job summary

CHI Health Mercy Council Bluffs is seeking a Patient Access Representative to be the first point of contact for patients, handling registration and insurance verification with professionalism. You will use multiple healthcare systems to schedule appointments, process records, communicate financial responsibilities, and collect payments at the time of service.

A high school diploma or GED is required, with at least one year of relevant healthcare experience; strong communication and data entry

Qualifications

• High school diploma or GED required or equivalent.
• Experience in healthcare or patient access preferred.
• Strong communication and data-entry skills; knowledge of payers and eligibility a plus.

Responsibilities

• Register patients accurately and verify insurance.
• Explain financial liabilities and collect payments at service time.
• Maintain confidentiality and HIPAA compliance in all duties.
• Collaborate with internal teams to ensure smooth patient access workflows.

Skills

Communication skills

Data entry

HIPAA privacy

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Electronic health records

Job description

Job Summary and Responsibilities

As our Patient Access Representative, you will serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience. You will play a critical role in our revenue cycle by managing accurate patient registration, verifying insurance eligibility, and maintaining confidential documentation within our electronic health records. By facilitating smooth access-related workflows and collaborating with internal teams, you will help our facility maintain the highest standards of operational excellence and patient service.

Every day you will utilize multiple healthcare systems to schedule appointments, process medical records, and resolve registration or insurance discrepancies. You will engage with patients to communicate financial responsibilities, provide clear estimates of liabilities, and collect payments at the time of service. Your daily responsibilities will also include answering inquiries, routing calls, maintaining a professional front-office environment, and participating in team huddles to ensure all productivity and quality benchmarks are consistently met.

To be successful in this role, you will possess a high school diploma or GED and ideally have at least one year of relevant experience in a healthcare or patient access setting. You should have a solid foundation in computer software, including Microsoft Office (Word, Excel) and data entry, along with a strong understanding of insurance payers and real-time eligibility verification. We are looking for a detail-oriented professional who excels in communication, upholds strict HIPAA privacy standards, and is dedicated to providing high-quality, patient-centered care.

Job Requirements

• High School Graduate upon hire or
• High School GED upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Where You'll Work

At CHI Health Mercy Council Bluffs, patients are at the heart of our care. Our campus is designed to heal the body, mind and spirit of every person in a more comfortable, less stressful hospital environment. Our full range of medical services include a new pavilion featuring enhancements in heart and vascular care, surgery, maternity, cancer care, and diagnostic imaging.