Clinic Patient Access Representative

Allina Health; Woodbury (MN); On-site; USD 30,000 - 41,000; Full time

Job summary

Allina Health is seeking a Clinic Office Specialist to provide scheduling support and coordinate patient appointments. You will serve as a liaison for patients, families, providers and staff on billing and service questions.

The role supports in-clinic operations across Woodbury locations, handles patient records, and helps with prior authorizations and referrals. The position is 1.0 FTE, day shift, Monday through Friday, with no weekends.

Qualifications

• Must be 18 years of age with education and/or experience meeting the required functional competencies as listed on the job description.
• 0 to 2 years of experience in a Clinic Office Specialist role.
• 2 to 5 years of experience as a medical receptionist or customer service position.
• 2 to 5 years of basic medical terminology experience.

Responsibilities

• Schedules all appointments for services in or outside of the system, preferably in person.
• Coordinates other services needed, medical records and other pertinent information including patient education materials.
• Functions as an in-clinic resource for patients, families, providers and staff related to billing and service questions.
• Provides first resolution regarding patient complaints and assists with patient account adjustments as needed.

Skills

Scheduling experience

Customer service

Communication

Medical terminology

Education

High school diploma or GED

Associate's degree or Vocational training

Medical Reception or equivalent program

Tools

Electronic Medical Record (EMR)

Job description

Location Address

8675 Valley Creek RdWoodbury, MN 55125-2337

Department

62079900 Allina Health Group Woodbury

Shift

Day (United States of America)

Shift Length

8 hour shift

Hours Per Week

40

Union Contract

Non-Union-NCT

Weekend Rotation

None

Job Summary

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details

• 1.0 FTE (80 hours per two-week pay period)
• 8-hour day shift; Monday-Friday, 8:30 AM-5:00 PM
• No weekends
• This position will float to different floors at Woodbury based on staffing needs

Job Description

Provides scheduling support and coordination of appointments for patients. Services as a liaison for patients, families, providers and staff regarding billing and service questions.

Principle Responsibilities

• Provides scheduling support and coordination of appointments.
  • Schedules all appointments for services in or outside of the system preferably in person.
  • Coordinates other services needed, medical records and other pertinent information including patient education materials.
• Functions as an in-clinic resource for patients, families, providers and staff related to billing and service questions.
  • Facilitates requests for billing related items such as price estimates or itemized statements.
  • Processes all incoming calls and correspondence regarding billing issues and service questions.
• Provides first resolution regarding patient complaints.
  • Identifies and submits resolution for patient or client issues, directs calls to appropriate department for resolution.
  • Assists with patient account adjustments such as updating patient demographics and insurance information.
  • Responds to billing and quality of care issues, complaints, or concerns.
  • Documents all contacts with patients or clients as needed.
• May complete prior authorization, referrals, complex specialty scheduling and manage work queues.
• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 0 to 2 years of experience in a Clinic Office Specialist role
• 2 to 5 years of experience as a medical receptionist or customer service position
• 2 to 5 years of basic medical terminology experience

Preferred Qualifications

• High school diploma or GED
• Associate's or Vocational degree
• Medical Reception or equivalent program
• 0 to2 years of previous scheduling experience with electronic medical record

Physical Demands

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range

Pay Range: $22.04 to $30.01 per hour The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive - not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being - mind, body, spirit and community - of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.

Benefits include

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.